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BayCare Health System
Supervisor, Specimen Processing Outreach LabBayCare Health System • St. Josephs Cove, NL, Canada
Supervisor, Specimen Processing Outreach Lab

Supervisor, Specimen Processing Outreach Lab

BayCare Health System • St. Josephs Cove, NL, Canada
11 days ago
Job type
  • Full-time
Job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Title

Supervisor, Specimen Processing Outreach Lab

Facility

St. Joseph's Hospital Outreach Processing

Responsibilities

  • Oversees the work processes in the various BayCare Hospital areas of receiving and processing of outreach specimens for testing, and referral of specimens to outside laboratories.
  • Ensures full compliance with all pertinent regulatory agencies in regard to pre-analytical procedures and processes.
  • Interacts with nursing, office staff, physicians, and clients regarding patient specimens.
  • Oversees daily operations of BayCare Outreach Processing departments, including specimen receiving, processing, referral testing, staffing, workflow coordination, and service delivery.
  • Provides leadership oversight for 24/7 outreach processing operations, including on-call response to staffing shortages, critical specimen issues, courier and transportation disruptions, system outages, referral laboratory concerns, and other events impacting service delivery.
  • Ensures compliance with all regulatory, accreditation, quality, and safety requirements related to pre-analytical laboratory operations.
  • Leads recruitment, onboarding, training, competency assessment, coaching, and performance management of outreach processing team members.
  • Monitors quality indicators, productivity metrics, turnaround times, and operational performance to drive continuous improvement initiatives.
  • Collaborates with laboratory leaders, nursing staff, physicians, clients, patient service centers, courier services, and referral laboratories to resolve issues and enhance service excellence.
  • Serves as an operational leader during workflow disruptions, high-volume periods, and on-call situations, ensuring appropriate escalation and problem resolution.
  • Participates in departmental projects, process improvement initiatives, and implementation of new workflows, services, and technologies.

BayCare Offers a Competitive Total Reward Package Including

  • Benefits (Medical, Dental, Vision)
  • Paid Time Off
  • Tuition Assistance
  • 401K Match and additional yearly contribution
  • Annual performance appraisals and team award bonus
  • Family resources and wellness opportunities
  • Community perks and discounts

Experience

  • Required
  • 3 years of Clinical Laboratory experience
  • Preferred
  • 5 years of Clinical Laboratory experience

Education

  • Required
  • Associates
  • Preferred
  • Bachelors

Location: St. Joseph's Hospital, Outreach Processing

Status: Full Time

Shift Hours: 8:00AM - 4:00PM

Weekend Work: Occasional

On Call: Yes

Equal Opportunity Employer Veterans/Disabled

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Supervisor, Specimen Processing Outreach Lab • St. Josephs Cove, NL, Canada

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