Control Room Attendant - Edmonton, AB

Details

Location: Edmonton Airport

Position: Control Room Attendant

Pay Rate: $21.42

Hours: Full Time & Part Time Available

Job training and career development opportunities

The Spirit of the Position

Position Summary

The Control Room Attendant serves as a primary point of contact for customers and operational staff, responding to calls, service requests, and inquiries while supporting daily parking and shuttle operations at Edmonton Airport. This role monitors operational activities, communicates with field teams, and helps ensure a safe, efficient, and positive customer experience.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries, service requests, and concerns in a professional and friendly manner.
• Monitor operational systems and communication channels to support day-to-day operations.
• Document customer concerns, incidents, and service disruptions, escalating issues when necessary.
• Maintain accurate logs, records, and reports related to operational activities.
• Support emergency response procedures by following established protocols and communicating with appropriate personnel.
• Ensure important operational information is accurately documented and communicated between shifts.
• Maintain confidentiality of customer and operational information.
• Provide general administrative support related to control room operations.
• All other duties as assigned.

Qualifications

• 1–3 years of customer service, call center, dispatch, operations, or related experience preferred.
• Strong verbal and written communication skills in English are required.
• Proficiency in French is considered a significant asset; additional languages are an advantage.
• Demonstrated ability to provide excellent customer service and handle inquiries professionally.
• Strong computer skills, including the ability to learn and use multiple software systems, communication tools, and Microsoft Office applications.
• Strong organizational skills with attention to detail and accurate data entry abilities.
• Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Consistently follows company policies, procedures, and safety standards.
• Customer Service Focus: Delivers professional, responsive, and courteous service while maintaining a positive customer experience.
• Written and Verbal Communication: Demonstrates strong English communication skills, including the ability to clearly and accurately document information, incidents, customer interactions, and operational updates.
• Attention to Detail: Ensures accuracy in data entry, recordkeeping, reporting, and communication.
• Problem Solving: Assesses situations quickly and takes appropriate action or escalates concerns when necessary.
• Multitasking: Effectively manages multiple calls, tasks, and systems in a fast-paced environment.
• Teamwork: Works collaboratively with customers, coworkers, supervisors, and other departments.
• Integrity: Maintains confidentiality and consistently follows company policies and procedures.
• Computer Proficiency: Confidently uses multiple software applications, communication platforms, and computer systems to support daily operations.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to continuously use computers, monitoring systems, radios, and telephones throughout the shift.
• Ability to maintain focus and situational awareness while monitoring multiple systems simultaneously.
• Occasional lifting of up to 25 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Pay Type: Hourly

LAZ is an equal opportunity employer. We respect diversity and do not discriminate on the basis of actual or perceived race, colour, creed, religion, place of origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, mental or physical disability, protected medical condition as defined by applicable provincial law, genetic information, source of income, family status, or any other characteristic protected by applicable federal or provincial laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to any protected characteristic in accordance with applicable federal and provincial laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.