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Axxess Industries
Integration & Commissioning Technician (C4/ Axxess Zigbee Networks)Axxess Industries • Kelowna, BC, Canada
Integration & Commissioning Technician (C4/ Axxess Zigbee Networks)

Integration & Commissioning Technician (C4/ Axxess Zigbee Networks)

Axxess Industries • Kelowna, BC, Canada
8 days ago
Job type
  • Full-time
Job description

Location: Kelowna, BC


About the Role

Axxess Industries is seeking a highly capable Integration & Commissioning Technician to support the deployment, configuration, troubleshooting, and customer support of our C4/Axxess Zigbee network solutions and Axxess control products. The role combines hands-on technical work, customer interaction, documentation, and commissioning support for both remote and on-site installations


This position is ideal for someone who enjoys problem-solving, working with embedded devices and networks, and supporting customers through successful system deployment.


Responsibilities

  • Prepare on-site servers, system templates, and Control4 (C4) templates prior to commissioning.
  • Work with installers to commission sites remotely; travel to customer sites as required.
  • Configure and verify Axxess wireless keypads, Zigbee devices.
  • Validate Zigbee mesh performance, device pairing, communication quality, and overall network stability.
  • Follow internal documentation standards when configuring systems or making configuration changes.


Troubleshooting & Technical Work

  • Troubleshoot hardware, software, and firmware issues for Zigbee networks and Axxess devices.
  • Diagnose and resolve technical problems both remotely and on-site.
  • Use network and RF diagnostic tools to evaluate signal strength, routing, and device behavior.
  • Replicate field issues in the lab when required and escalate to Engineering when appropriate.


Customer Support (Email & Phone)

  • Provide Tier customer support via email and phone for commissioning, configuration, and troubleshooting.
  • Deliver excellent customer service through clear communication and thorough problem resolution.
  • Record support cases accurately and maintain organized documentation of customer interactions.


Documentation & Reporting

  • Document commissioning progress, device configurations, network setups, and final project completion.
  • Create or revise commissioning guides, integration notes, templates, and troubleshooting workflows.
  • Provide training to end users for Axxess systems when needed.


Cross-Functional Collaboration

  • Assist Technical Support with escalated customer issues.
  • Support Engineering with firmware testing, feature validation, and field issue replication.
  • Coordinate with Production when needed to verify radio boards, keypad functionality, or network-enabled hardware.


Other Duties

  • Complete additional tasks requested by the department or project management.
  • Must be able to work on-demand weekends when customer deployments or support situations require it.


Required Qualifications

  • Strong problem-solving and critical thinking skills.
  • Excellent technical communication skills, written and verbal.
  • Experience with technical writing and documenting workflows or system behaviors.
  • Comfortable speaking with customers over the phone.
  • Ability to read and understand technical documents, system diagrams, and wiring diagrams.
  • Basic understanding of networking (TCP/IP, DNS, DHCP).
  • Familiarity with Windows and/or embedded systems environments.
  • Able to lift 20+ lbs as needed for equipment handling.


Nice to Have

  • Software development experience (can be made required depending on direction).
  • Experience with Linux systems.
  • Ability to speak a second language.
  • Experience with Zigbee, RF networks, embedded systems, or IoT hardware.
  • Familiarity with Control4 (C4) and Digi systems (recommended for internal candidates).


Ideal Candidate Qualities

  • Detail-oriented, organized, and methodical in troubleshooting.
  • Strong customer focus and comfortable providing support via phone and email.
  • Able to work independently while collaborating effectively with Engineering, Support, and Install teams.
  • Comfortable working in lab, field, and production environments.
  • Flexible and able to adapt to changing project needs, including on-demand weekend work.
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Integration & Commissioning Technician (C4/ Axxess Zigbee Networks) • Kelowna, BC, Canada

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