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Sutherland
Customer Support Representatives/Streaming Services - RemoteSutherland • Fredericton, New Brunswick, Canada
Customer Support Representatives/Streaming Services - Remote

Customer Support Representatives/Streaming Services - Remote

Sutherland • Fredericton, New Brunswick, Canada
10 hours ago
Job type
  • Full-time
  • Remote
Job description
Job Description

What we offer:

  • Pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
  • Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

  • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Technical support experience
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, with the ability to use several applications simultaneously
  • Experience working with CRM applications (preferred)


    Additional Information

    We will provide all equipment, but to be successful when working from home, you must have the following:

    • Excellent Internet connectivity:
      • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
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    Customer Support Representatives/Streaming Services - Remote • Fredericton, New Brunswick, Canada

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