Product Manager

Location: Kelowna, BC

Salary: $80k – $90k CAD

Company Overview:

Axxess Industries is an innovative electronics, software, and signage manufacturer changing how people and technology interact in hotels and homes. Founded in 2000 and based in Kelowna, BC, we produce high-quality custom signage, lighting, and EMS/GRMS products and solutions for premium hotel brands including Hilton, MGM, Grand Hyatt, Sandals, Four Seasons, and more.

We are a passionate team of engineers, project managers, designers, and craftsmen who collaborate to create beautiful products and systems that simply work. Our manufacturing facility is known for exceptional craftsmanship, thoughtful design, and care at every stage of the process. We take pride in being a respectful, inclusive, and supportive workplace where team members are valued and treated with professionalism. We offer competitive wages with increases for those who stand out, along with group benefits covering dental and extended health after three months.

Position Overview:

The Product Manager is responsible for the complete lifecycle management of the company's product portfolio, including lighting controls, touch switches, curtain control systems, automation controllers, software interfaces, and related hospitality technologies. This role serves as the central point of coordination between customers, sales, engineering, design, operations, manufacturing, quality, and certification teams to ensure products are successfully developed, launched, maintained, and continuously improved.

The Product Manager owns product strategy, specifications, quality, compliance, and roadmap planning while ensuring products meet market needs, business objectives, and operational requirements.

Product Strategy, Development & Governance:

• Own the product roadmap and product lifecycle strategy.

• Develop and maintain business cases for new product initiatives.

• Create detailed Product Requirement Documents (PRDs) and product specifications.

• Maintain ownership of all product specifications and technical documentation.

• Ensure product functionality aligns with customer expectations and operational capabilities.

• Review engineering designs and provide feedback based on product requirements.

• Evaluate product performance and identify opportunities for improvement.

• Conduct regular product health reviews across the portfolio.

• Act as liaison between Head of Business, Engineering, Design, Operations, Production, Sales, etc.

• Facilitate project reviews and decision-making meetings.

• Escalate risks and resource constraints when necessary.

• Develop and maintain formal Product Development Lifecycle (PDLC) processes.

• Improve product governance and product management best practices.

• Monitor competitor products and industry developments.

• Evaluate product margins and cost reduction opportunities.

• On-time product launches.

Product Execution, Quality, Compliance & Continuous Improvement:

• Manage change requests and engineering orders related to products.

• Investigate recurring field issues and drive corrective actions.

• Monitor product performance, quality, reliability, and customer satisfaction metrics.

• Analyze warranty claims, field failures, and support cases.

• Identify design weaknesses and lead improvement initiatives.

• Drive cost reduction, manufacturability, and reliability enhancement projects.

• Ensure products meet applicable certifications and regulatory standards.

• Coordinate product testing and validation activities.

• Oversee certification processes including market-specific requirements.

• Manage compliance documentation and technical files.

• Support quality investigations and root-cause analysis efforts.

• Establish and maintain product documentation standards.

• Ensure documentation packages are complete before product release.

• Maintain revision control and technical documentation accuracy.

• Support creation of data sheets and production documents.

• Support production troubleshooting and product launch activities.

• Engineering change implementation effectiveness.

Qualifications:

• Bachelor's degree in Engineering, Electronics, Electrical Engineering, Mechanical Engineering, Product Management, or related field.

• 3 - 5 years of Product Management experience in electronics, automation, controls, IoT, or related industries.

• Experience managing hardware products from concept through production.

• Experience working with engineering and manufacturing teams.

• Knowledge of certification and regulatory requirements for electronic products.

• Product lifecycle management

• Design verification and validation

• Manufacturing processes