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GoodLife Fitness
Help Desk Support Technician - (London, ON – In Office)GoodLife Fitness • London, Ontario
Help Desk Support Technician - (London, ON – In Office)

Help Desk Support Technician - (London, ON – In Office)

GoodLife Fitness • London, Ontario
10 hours ago
Salary
CA$42,000.00 yearly
Job type
  • Full-time
Job description

Help Desk Support Technician - (London, On site)

Who is a Help Desk Support Technician?

What will you be doing?

  • Works as a team in a ticketing queue
  • Responds to Associate inquiries
  • Escalates and assigns to the proper internal departments
  • Provides detailed steps and training on how to use our equipment/software

Performs remote support using technical remote tools in order to troubleshoot and resolve issues.

  • Uses industry standard remote connection tools
  • Administers technical skill to troubleshoot the issue presented.

Provides phone support to internal Associates remotely using Phone and Ticketing system to record, identify and troubleshoot the reported issue.

  • Handles inbound calls from internal Associates and onsite
  • technicians
  • Performs outbound calls to Associates and Club locations
  • Gathers pertinent information over the phone
  • Communicates by providing suggestions and resolution steps.

Creates documentation through our ticketing system in order to capture steps required to resolve issues.

  • Documents common fixes into a Knowledge-Base for the team
  • Composes documentation for Associates/end users that we support

Provides on-site technical support.

  • Hardware trouble shooting
  • Equipment set up
  • Special event technical support
  • Deskside support
  • Inventory management

Do you have what it takes?

  • Certifications in the technical field
  • 1-3 years in Customer Service/Technical Support
  • Computer Hardware & Software knowledge
  • Printer troubleshooting
  • Network troubleshooting
  • Mobile Devices

What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

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Help Desk Support Technician - (London, ON – In Office) • London, Ontario

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