Account Manager (Executive Director Services)

Position Closing Date: August 14, 2026

Number of Positions: One (1)

Type of Position: Full-Time, Permanent

Who is Redstone, and What’s Our Mission?
Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas.

Sound like your kind of place? Keep reading… 🤞

Your Role in Our Journey:
The Account Manager brings a high level of organization, strategic planning, relationship management, and leadership to client services. Reporting to the Manager of Client Services, this role is responsible for managing a portfolio of association clients, serving as the primary point of contact and trusted advisor for each account, ensuring exceptional service delivery from the full account team and alignment with client goals.

Your role in action:
Association Management

• Customer satisfaction, and acting a point of contact for client needs

• Managing the high-level and daily needs of a varied portfolio of clients

• Building strong, trusting relationships with clients and their stakeholders and managing volunteers

• Managing or supporting various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery

• Preparing and delivering weekly/monthly reporting to clients and management as needed

• Board/committee meeting planning, minute-taking and follow-up on actions items

• Maintaining up-to-date databases (sponsorship, attendee, membership, etc.)

• Stepping in to support challenging situations if they arise, and keeping Director apprised on progress, challenges, etc.

• Lead and manage general communication needs, email campaigns and website updates

• Ongoing learning of new tools, software, and best practices to improve personal job performance and client efficiency on an ongoing basis

• Completion of other tasks essential to the successful delivery of scope and/or at Managements’ request

Executive Director Services
This position may also involve assignment to 1-2 client portfolios (as part of the accounts you are responsible for above, not in addition to) to lead at an executive level. Some executive-level services include:

• Developing and executing annual project plans, delegation within the internal team, overseeing and ensuring accountability on delivering from the entire team

• Annual planning, including budget development and management, and assisting with governance and or business development

• Confidently and accurately supporting leadership of boards in governance proceedings, and presenting reports to the board on behalf of Redstone/client team

You’ll Thrive in this Role if:

• You have a Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field;

• You excel at building and maintaining trusted relationships with clients, stakeholders, and internal teams;

• You have 8+ years of relevant, association or board leadership experience;

• You are highly organized and can successfully manage multiple accounts, priorities, and deadlines simultaneously.

Serious Bonus Points if:

• You have experience working with association management companies, or agencies; and/or

• You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates; and/or

• You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.

Compensation Expectations for the Role:

We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally). We recognize and reward experience – strong, seasoned candidates may start higher within the band.

Base Salary: $72,000 - $87,000

• French-speaking stipend - $5,000 per annum (additional)

• Executive Director stipend - $5,000 per annum (additional)

Benefits include:

• Health, drug, dental, and vision benefits.

• Employer-paid life insurance.

• Paid sick days, personal days, and wellness days.

• Paid time off between Christmas and New Year’s.

Redstone Life and Culture:
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built – whether through collaboration, intentional events, or just having fun together. Paid time off between Christmas and New Years

• Flexible working hours and summer hours

• Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company

• Travel opportunities to work at our events alongside our talented event staff

• Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, new hire buddy program, holiday and summer parties, charity participation, and more!

Be yourself. We like it that way:
At Redstone, we are committed to fostering and cultivating a culture of equity, diversity, and inclusion. We believe that a culture that celebrates EDI creates a better work environment and enables us to deliver outstanding services to our clients. We strive to create a workplace that reflects the communities we serve. We value building a team with a variety of backgrounds, skills, and views and embrace the characteristics that makes our team unique.

Thank you for your interest, however, due to the volume of applications, only successful applicants will be contacted with next steps.