Supervisor Operations

Job Description

What is the opportunity?

We are seeking an experienced Supervisor to lead our ClientLink Reconciliation team. In this role, you will oversee daily reconciliation operations across multiple financial systems while supervising and developing a high-performing team. You'll combine technical expertise with strong leadership capabilities to drive accuracy, efficiency, and operational excellence. This position is ideal for a detail-oriented professional who excels at problem-solving, leverages technology to enhance productivity, and is committed to building a collaborative, inclusive team environment.

What will you do?

• Lead and supervise a team of professionals to maintain seamless daily operations and workflow continuity

• Oversee core reconciliation activities, including daily reconciliations of cash, positions, and costs across accounting systems (ClientLink) and custody systems (Broadridge), and investigation of reconciling items

• Develop subject matter expertise across all team procedures, serving as the primary resource for team members seeking guidance and issue resolution

• Manage client inquiries by reviewing and responding to urgent requests from internal stakeholders with efficiency and accuracy

• Coordinate cross-functional escalations with OPS and support teams to resolve complex problems and drive resolution

• Foster a supportive workplace culture by actively listening, demonstrating empathy, and championing mental health and well-being initiatives

• Drive performance excellence through personal leadership and accountability while enabling your team to deliver results

• Act as SME for projects impacting team

What do you need to succeed?

Must haves:

• Proven experience in reconciliation processes and operations

• Demonstrated people management and supervisory experience

• Strong technical proficiency, including advanced Excel skills and data mapping expertise

• Ability to leverage AI tools to automate processes, enhance efficiency, and implement solutions that improve team productivity

• Strong analytical and problem-solving capabilities with attention to detail

• Excellent written and verbal communication skills

Nice-to-have:

• VBA macro experience

• Familiarity with Broadridge systems (BTS, MRGN, ZCBA, Clientsource, etc.)

• Experience with ClientLink platform

• Background with large financial institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-29

Application Deadline:

2026-08-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.