Client Engagement Coordinator

Job Type: Permanent
Work Model: Hybrid
Reference code: 133937
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

As a Client Engagement Coordinator (CEC), you will play a critical role in enabling the success of our tax practice by taking ownership of the lifecycle of client engagements. You will act as a central point of coordination across Partners, practitioners, clients and support team ensuring engagements are delivered efficiently, compliantly, and with a high standard of client service.

In this role, you will combine engagement management, operational coordination, and financial oversight to drive seamless execution from initial setup through to billing and file completion, while proactively identifying opportunities to improve processes, enhance the client experience, and support practice growth.

Key responsibilities will include:

Engagement lifecycle management

• Lead and manage the end-to-end client engagement lifecycle, from initial setup through to file wrap-up, ensuring all deliverables are completed on time and in accordance with quality and compliance requirements.
• Coordinate with Partners and engagement teams to track deadlines, milestones, and approvals, maintaining alignment with client expectations and regulatory requirements.
• Support file wrap-up activities, ensuring engagements are audit-ready and meet internal standards. \

Financial & billing coordination

• Support the billing lifecycle, including WIP monitoring, invoice preparation, billing analysis, and coordination of collections activities.
• Monitor WIP, AR, and billing status, proactively identifying risks and working with Partners to drive timely billing and cash collection.
• Identify opportunities to improve recoverability and support revenue growth, including highlighting out-of-scope work and value-added services

Stakeholder & team coordination

• Act as a key point of coordination for Partners, clients, and cross-functional teams to ensure efficient delivery of services and resolution of issues.
• Provide proactive updates to leadership and engagement teams on engagement status, risks, and upcoming deadlines.
• Foster collaboration across teams by sharing best practices and supporting colleagues during peak periods.

Compliance & risk management

• Coordinate compliance activities, including contract management, independence requirements, and regulatory filings.
• Manage approvals (e.g., conflict checks, engagement setup requirements) and ensure all necessary documentation is completed and maintained.

Systems & reporting

• Maintain and update engagement data across firm systems (e.g., CRM, Intela, Source), ensuring accuracy and completeness of records.
• Develop and maintain trackers and dashboards to monitor engagement progress, key deadlines, and financial metrics.
• Provide regular reporting and insights to support decision-making and operational efficiency.

Enough about us, let’s talk about you

You are someone with:

• 3–5 years of experience in engagement management, client delivery, or a similar role within a professional services environment
• Strong organizational and project coordination skills, with the ability to manage competing priorities with a high degree of accuracy
• Demonstrated ability to coordinate cross-functional teams and drive progress in a fast-paced, deadline-driven environment
• Strong stakeholder management skills, with the confidence to communicate with and influence senior team members and partners
• Excellent written and verbal communication skills, with attention to detail and professionalism
• Proactive mindset with the ability to anticipate needs, identify risks, and drive solutions forward
• Ability to work both independently and collaboratively in a hybrid team environment
• Flexibility to support peak periods as required

Total Rewards

The salary range for this position is $51,000 - $77,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.