Senior Operational Control Consultant

Company: CGIC
Department: P&C Insurance Solutions
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Sr. Consultant is responsible for developing and maintaining performance reporting on the PCIS control environment, providing insights into key control effectiveness to support risk mitigation and strategic decision-making. As a subject matter expert, they also provide technical leadership, coaching, and development to enhance team expertise in risk, compliance, and privacy.

How you will create impact:

• Operationalize governance, risk, and compliance practices across the business, enabling effective risk identification, assessment, and management.
• Enable informed business decision-making through proactive risk management, including identifying, testing, and recommending remediation strategies for risks and controls.
• Collaborate with risk and control partners across the organization to address control gaps and strengthen the overall control environment.
• Partner with enterprise shared services teams, including Privacy and Compliance, to interpret and respond to new or evolving regulatory and policy requirements.
• Contribute to strategic discussions by providing key insights and risk perspectives to Senior Leadership and business stakeholders.
• Drive the research, design, and enhancement of controls by leveraging industry best practices, operational results, and professional expertise.

To join our team:

• Working knowledge of Compliance and/or Audit functions within the Financial Services or Insurance industry.
• Demonstrated critical thinking and analytical skills, with the ability to gather, interpret, and assess complex information to develop actionable recommendations.
• Strong ability to interpret and apply complex regulatory, legal, and policy requirements.
• Experience developing, monitoring, and analyzing Key Risk Indicators (KRIs) to identify trends and emerging risks.
• Ability to effectively manage changing priorities and adapt to evolving business, regulatory, and risk environments.
• Excellent communication, stakeholder management, and relationship-building skills, with the ability to influence and collaborate across teams.
• Proven ability to work independently, exercise sound judgment, and proactively drive initiatives forward.
• Experience providing mentorship and peer coaching to junior team members, supporting their professional growth and development.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary/hourly range is $91,058.00to$151,764.00CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

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