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GardaWorld
Quality Assurance Specialist - OttawaGardaWorld • Ottawa, Onta, CA
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Quality Assurance Specialist - Ottawa

Quality Assurance Specialist - Ottawa

GardaWorld • Ottawa, Onta, CA
19 days ago
Job type
  • Full-time
Job description

Quality Assurance Specialist

As a key member of the National Quality Assurance team, this role is responsible for ensuring the implementation and maintenance of a robust quality assurance program. Primarily focuses on conducting audits, assisting in the closure of Corrective Action Reports (CAR), and supporting quality assurance program initiatives.

***Please note that we are hiring for two open positions and looking at the Montreal, Toronto, Ottawa and Halifax talent pools to fill these 2 open positions

Section A: Key Responsibilities:

  • Certified Audits:
    • Perform internal audits as a certified auditor in accordance with established audit methodologies and regulatory requirements.
    • Conduct comprehensive audits to assess compliance with internal policies, procedures, industry standards, and regulatory guidelines.
    • Document audit findings, prepare audit reports, and provide recommendations for improvement.
    • Collaborate with stakeholders to address identified non-conformances and ensure timely closure of audit findings.
    • Assist in the development and implementation of audit plans and schedules.

  • Corrective Action Reports (CARs):
    • Support the closure of Corrective Action Reports (CARs) by working closely with stakeholders to address identified issues.
    • Assist in the development and implementation of corrective action plans to resolve non-conformances.
    • Monitor and track progress on CAR closure, ensuring timely and effective resolution.
    • Document all CAR-related activities, including root cause analysis, corrective actions, and verification of effectiveness.

  • Quality Management Issue Resolution:
    • Collaborate with the National Director, Compliance and Quality Assurance to resolve quality management issues.
    • Provide technical expertise in identifying root causes, developing corrective actions, and implementing preventive measures.
    • Assist in reporting on quality management trends and process issues to support continuous improvement initiatives.
    • Participate in investigations related to quality control breaches and ensure accurate and complete data collection for trend analysis.

  • Training and Compliance:
    • Assist in delivering training sessions and workshops to promote awareness and understanding of quality program requirements.
    • Provide technical guidance and support to departments on training needs related to quality management.
    • Ensure managers and staff are kept informed of regulatory requirements within the scope of the quality programs.

  • Record-Keeping and Data Management:
    • Maintain accurate and up-to-date records of audit activities, corrective actions, and other quality program documentation.
    • Manage databases and information systems to support audit findings, CAR closure, and trend analysis.
    • Ensure compliance with data privacy and confidentiality regulations.

  • External Audits and Certification:
    • Support external audit activities, including coordinating with external auditors, providing necessary documentation, and participating in on-site audits.
    • Assist in the preparation of materials and responses for external audits.
    • Collaborate with stakeholders to ensure compliance with certification requirements and industry standards.

  • Process Improvement and Updates:
    • Review and recommend updates to processes within the quality programs based on audit findings, regulatory changes, and industry best practices.
    • Collaborate with stakeholders to implement process improvements and ensure adherence to established procedures.

  • Stakeholder Communication:
    • Conduct regular meetings with stakeholders to communicate audit findings, CAR closure progress, and updates on quality program initiatives.
    • Prepare reports, presentations, and other communication materials as required.

  • Safety and Compliance:
    • Demonstrate a strong commitment to safety principles and practices.
    • Liaise with the Health and Safety internal community to ensure compliance with safety regulations and promote a safe working environment.
    • Participates in annual Emergency Response Manual training.
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Quality Assurance Specialist - Ottawa • Ottawa, Onta, CA

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