Dispatcher Assistant

About Us

At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People: We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results.
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca.

Job Summary:

When a home floods or a fire crew clears out of a building, someone has to get the right people on site fast. At PPCR, that starts with our Dispatch team!

As a Dispatch Assistant, you will work in tandem with a Dispatcher, and the person who turns emergency calls into a crew rolling out the door. You'll take in emergency requests, log the details that matter, track where technicians and equipment are, and keep the schedule accurate while jobs change hour by hour. You'll work closely with our Dispatchers and Project Management teams, learning how emergency labour planning actually works from the people who do it every day.

This is a role for someone organized, calm under pressure, and genuinely interested in logistics and it is deliberately built as the first step toward running your own dispatch board.

Responsibilities:

• Log new emergency requests into the schedule accurately and fast
• Book employees and confirm bookings for specific Project Management teams.
• Track where technicians are through our GPS system, monitor arrival times, and flag delays before they become problems.
• Spot logistical issues as they happen and escalate them so they get fixed on the next job.
• Take in work orders from the Project Management teams and keep the schedule current as jobs shift through the day.
• Coordinate with Dispatchers and Project Managers on staffing needs across active jobs.
• Schedule and track debris removals.
• Coordinate fleet vehicle maintenance, service appointments, and parking apps.
• Ensure that workers are completing proper documentation and photos on Restorify.
• Confirm scheduled jobs with customers and run satisfaction check-ins once the work is complete.
• Field calls from customers, clients, and staff to book and confirm appointments.
• Route service requests and complaints to the right Dispatcher or Project Manager, and follow through until they're handled.
• Receive and log hazardous materials testing results, such as asbestos, lead, silica, and black water and get them to the right team members.
• Provide dispatch coverage for when your Senior Dispatcher is away.
• Follow up with field staff so daily activity reports (DARs) are completed every day.
• Review timecard entries and time-off requests in ADP alongside the Dispatcher.

Where This Role Leads

This is not a holding pattern. The Dispatcher Assistant role exists to build Dispatchers or Project Management staff, and you'll learn the desk from the intake side first — the calls, the schedule, the crews — before you start making live dispatch calls of your own.

The path we hire for:

• Dispatch Assistant — learn the board, own intake and coordination.
• Dispatcher — run your own board, make labour and priority calls on live emergencies.
• Senior Dispatcher / Project Coordinator — lead dispatch across teams or move into project coordination.

Most Dispatcher Assistants are ready to run and supervise their own team within 12–18 months, depending on how quickly you pick it up. PPCR is part of PC Group, which operates restoration companies across BC and Alberta — so there is room to move sideways as well as up.

Benefits:

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits!
• Group Retirement Savings Plan (And RRSP Matching!).
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $1000.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
• Long-Term Disability and Life Insurance.

To learn more about some of our company benefits, head to: PPCR Benefits Page

Compensation

• $22.00 / hour - $27.00 / hour, based on experience.

Culture:

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.

Brand Name:
Platinum Pro-Claim Restoration

• A completed high school diploma.
• Strong verbal and written communication — you'll be on the phone with homeowners on a bad day.
• The ability to juggle competing priorities while staying patient, calm, and assertive.
• A strong willingness to help others in need.
• Intermediate computer skills (Microsoft Office, Google Sheets, or similar).
• Availability for our standard schedule of 7:30 a.m. – 4:00 p.m., Monday to Friday — this is a daytime role, and evening or weekend work is not expected. Occasional flexibility helps when an emergency is still in progress at the end of the day.
• Dispatcher, office administration, or customer service experience is an asset.
• Construction or restoration experience is an asset.
• Familiarity with ADP or other scheduling and timecard software would be.
• A post-secondary diploma or degree are welcomed but never required — new graduates and career changers are encouraged to apply.