This position is to provide administrative support for Food & Beverage at RED SHORES while being the contact for guests and groups regarding reservations promotions events feedback/comments etc. This position will be responsible for the administrative tracking of customer service comments on their experience at RED SHORES. This information will be shared with management for statistics analysis on trends covers and customer service feedback.
Single point of contact for all reservation inquiries including groups and events (call & online booking).
Maintain reservation line (phone messages calls bookings special requests and inquires).
Point of contact for guest inquiries during OHW (reservations information promotions).
Prepare the seating plan as per reservation bookings staff working and special requests.
Support the promotion of F&B events functions and marketing promotions.
Familiarity with all menus / specials / promotions for responding to guest inquires.
Assisting in developing menu ideas and promotional communication material with marketing.
Prepare summaries of customer service comment cards for management review.
Maintain the F&B offerings that are communicated for customers online.
Create material and information for lunch (on-line flyers menu design and table toppers).
Welcomes guests at the Top of the Park during lunch dinner and special events.
Position may be covering after hours and weekends.
Prepare all meal cards and gift cards for customers and staff.
Balance cash received as well.
We are proud to be the first state-of-the-art entertainment facility in Atlantic Canada which combines Harness Racing Dining and Gaming all under one roof.
RED SHORES offers a work environment of growth challenge and innovation. We are an equal opportunity employer with comprehensive training; along with competitive salaries and benefits program.
With more than 250 employees the RED SHORES workforce is made up of administrative front line technical professional and management positions located in the heart of Charlottetown and Summerside Prince Edward Island.
What sets us apart from other employers is our work environment and most important of allour people. At RED SHORES youll have the opportunity to meet and work with people from all aspects and locations of our business - contributing creatively and knowing youre truly making a difference in our success and yours.
Required Experience:
IC
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