Workplace Services Professional, Central Business Services

Job Type: Permanent
Work Model: On-site
Reference code: 134057
Primary Location: Ottawa, ON
All Available Locations: Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Are you a passionate individual looking for a new career opportunity? Interested in learning more about office operations? Look below!

What will your typical day look like?

• Coordinate conference room logistics for internal and external clients, ensuring a high standard of hospitality through efficient setup, teardown, and arrangement of furniture or equipment as needed;
• Manage catering set-up for meetings and events;
• Oversee the set-up, cleanup, and servery duties for all meeting rooms to maintain a professional and hospitable environment;
• Maintain overall cleanliness and organization of workspaces to promote a welcoming atmosphere;
• Clean and restock coffee areas, including filling and emptying the dishwashers and replenishing supplies (milk, sugar, paper towels, coffee etc.) and refilling coffee machines as needed to ensure consistent hospitality for staff and guests;
• Respond promptly and professionally to requests from internal and external clients;
• Participate in the Health & Safety program, including responsibilities as a Fire Warden, First Aid provider, and Joint Health & Safety Committee ‘JHSC’ member and
• Perform other related duties and clerical tasks as assigned.

Back up coverage for the following services:

• Reception Services
• Mailroom Services
• Conference room booking and catering coordination

The standard work schedule will be from 8:30am to 5:00pm. Variable schedule depending on needs.

About the team

The members of the Workplace Services team possess a practical body of knowledge that is applied in the delivery of office support. It includes jobs in the areas of procurement, mailroom, concierge, delivery and distribution, reception, hoteling resource management, and facilities management. The Workplace Services role draws upon knowledge of the specific function discipline and the organization's business practices, providing services to ensure the organization's safe, efficient, and effective operation.

Enough about us, let’s talk about you

You are someone with these required skills, experience & qualifications:

• Minimum of 2 years’ experience in a customer service or hospitality environment;
• Strong commitment to client-service, with a demonstrated ability to respect firm and client confidentiality and exercise discretion in sensitive matters;
• Intermediate proficiency in Microsoft Word, Excel, and Outlook;
• Proven ability to build excellent interpersonal relationships and work effectively within a team;
• Professional attitude and demeanor;
• The successful applicant will be required to complete and maintain First Aid certification as a condition of employment if not already certified. Training will be provided at the employer’s expense.
• Excellent verbal and written communication skills;
• Strong attention to detail;
• Ability to lift 40 pounds;
• Demonstrated ability to prioritize tasks based on importance and urgency; and experience working with professionals in a fast-paced environment with often tight deadlines.

It would be great for you to have some of these nice to haves as well:

• Bilingualism (English and French) considered an asset

Total Rewards

The salary range for this position is $33,000 - $60,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.