Job Title: Roll Out Specialist/Implementation Specialists
Location: Montreal, Quebec, Canada
Work Mode: Hybrid
Travel: Approximately 80% Across Quebec
Job Description
We are seeking Roll Out Specialist/Implementation Specialists to support the deployment of the Kroll Pharmacy Management System across Pharmaprix pharmacy locations in Quebec. The successful candidate will provide hands-on implementation support, user training, go-live assistance, and post-deployment validation to ensure a seamless transition and successful adoption of the new pharmacy management system.
Key Responsibilities
Provide onsite and remote support during the implementation and rollout of the Kroll Pharmacy Management System.
Deliver training to pharmacy staff on Kroll system functionality and new operational workflows.
Prepare pharmacy locations for system conversion and go-live readiness.
Validate operational and technical requirements before system deployment.
Support pharmacy staff during system transition and ensure successful adoption.
Coordinate with pharmacy teams, IT, operations leaders, and corporate stakeholders throughout the implementation lifecycle.
Identify, document, and escalate technical issues and operational challenges during deployment.
Ensure pharmacies are fully operational and confident using the new system after go-live.
Maintain implementation documentation, deployment reports, SOPs, and knowledge articles.
Support post-implementation activities and continuous process improvements.
Required Skills & Experience
Experience working in retail pharmacy environments, preferably with Pharmaprix or Shoppers Drug Mart.
Hands-on experience with the Kroll Pharmacy Management System.
Experience with AssystRx is considered a strong asset.
Strong understanding of pharmacy operations and pharmacy management systems.
Experience delivering user training and supporting system implementations.
Excellent communication, organizational, and problem-solving skills.
Ability to work independently in a fast-paced rollout environment.
Willingness to travel approximately 80% across Quebec.
Valid driver's license and access to a reliable vehicle.
Flexibility to work evenings, weekends, and variable schedules as required.
Technical Skills
Kroll Pharmacy Management System
AssystRx
Pharmacy Operations
System Implementation
User Training
Go-Live Support
Change Management
Deployment Validation
Documentation & Reporting
Primary Skills (PS)
Kroll Pharmacy System, System Implementation, Pharmacy Operations, User Training, Go-Live Support, AssystRx.
Roll Out Specialist/Implementation Specialists • Montreal, QC, Canada
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