ServiceNow Technical Lead

Are you a ServiceNow CMDB expert who thrives at the intersection of cloud architecture, CSDM design, and enterprise data governance?
Tired of basic platform maintenance and ready to drive a major Azure-to-ServiceNow integration from initial design through to operations?

We are seeking an experienced ServiceNow CMDB / ITOM Technical Lead to drive a high-priority Cloud-Ready Configuration Management Database (CMDB) Initiative. In this role, you will lead the end-to-end strategy, design, technical configuration, and integration of enterprise Azure cloud infrastructure into the ServiceNow platform.

You will serve as both the technical architect and hands-on lead practitioner—designing robust CI class hierarchies, configuring Identification and Reconciliation Engine (IRE) rules, deploying Service Graph Connectors, and establishing governance standards to ensure a highly accurate, maintainable CMDB.

Advantages
- High-Impact Architecture Leadership
- Strategic Cloud Alignment
- Cross-Functional Visibility
- Fully Remote work

Responsibilities
- Lead the architecture, delivery planning, risk management, and execution of the Cloud-Ready CMDB solution from initial design through testing, go-live, and transition to operations.
- Review and extend existing CMDB data models, defining Configuration Item (CI) class structures, inheritance, and attributes in alignment with CSDM standards to accurately represent Azure cloud resources.
- Design and document the Azure-to-CMDB mapping strategy. Configure and validate the Azure Service Graph Connector, including API access, authentication, authorization, parameters, and relationship mapping (subscriptions, resource groups, storage, VMs, network interfaces, load balancers, etc.).
- Configure and optimize the Identification and Reconciliation Engine (IRE), including authoritative source definitions, precedence rules, identification criteria, and conflict resolution logic.
- Build and maintain import schedules, transform maps, data normalization, field mappings, and automated error-handling routines. Conduct data health assessments to remediate missing attributes, anomalies, and duplicates.
- Implement health monitoring for data ingestion pipelines, scheduled imports, transform executions, MID Server connectivity, and reconciliation processing.
- Update Service Asset and Configuration Management (SACM) processes, runbooks, governance controls, and operational documentation to account for automated cloud ingestion.
- Ensure alignment with enterprise security, privacy, and compliance requirements.
- Facilitate technical workshops with Cloud, Security, Operations, and Infrastructure teams to translate business requirements into platform deliverables. Conduct structured knowledge transfer and training for internal operations teams.

Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- Recent years of hands-on experience designing, configuring, and supporting ServiceNow solutions in complex enterprise environments.
- Core CMDB / ITOM Expertise recent years of dedicated, hands-on experience with ServiceNow CMDB, ITOM, CSDM, IRE, and Service Graph Connectors.
- Proven experience integrating Azure cloud resources with ServiceNow CMDB, including discovery patterns, ingestion mechanisms, and complex CI relationship mapping.
- Strong expertise with Integration Hub, MID Servers, REST/SOAP APIs, Import Sets, Transform Maps, and custom scripting within ServiceNow.
- In-depth knowledge of ITIL-based Service Asset and Configuration Management (SACM), CMDB governance, and data quality frameworks.
- Demonstrated track record leading complex ServiceNow implementations across the full delivery lifecycle (design, build, test, deploy, operationalize). Strong ability to produce operational runbooks, architecture diagrams, and technical documentation.
- A ServiceNow certification is a great asset (CIS-CMDB, CSA, CIC-Discovery to name a few).

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.