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Customer Operations LeaderJobtailor • Quebec, Capitale-Nationale, Canada
Customer Operations Leader

Customer Operations Leader

Jobtailor • Quebec, Capitale-Nationale, Canada
9 days ago
Job type
  • Full-time
Job description
  • Own and lead end-to-end delivery execution for strategic customers accounts
  • Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations
  • Act as the primary operational partner for customer leadership
  • Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
  • Build and maintain strong relationships with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
  • Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
  • Schedule and lead regular customer review meetings to assess delivery quality, address service issues, and plan new product and service deployments
  • Drive performance across critical KPI’s, service delivery and overall effectiveness
  • Monitor, analyze and act on key performance metrics and customer feedback
  • Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
  • Maintain full visibility and accountability for the success of all services, including Software and Hardware related
  • Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
  • Establish and enforce operational policies, procedures and best practices

Requirements

  • 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
  • Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
  • Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
  • Proven ability to gather, analyze, and present data to both internal and external stakeholders
  • Experience negotiating contracts and managing customer relationships in a multinational environment
  • Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
  • Proven ability to transform customers into long-term strategic partners
  • Experience managing responsibility for multiple accounts strongly preferred
  • Willingness to travel domestically and internationally
  • Fluency in English and French required

Core Competencies

Demonstrates strong operational leadership and expertise in managing multi-location and multi-country operations within the Convenience and Fuel Retailer market. Proven ability to drive performance through effective KPI management, customer relationship building, and strategic partnership development.

Highest-signal resume keywords

  • Operations Management
  • Customer Relationship Management
  • KPI Performance Analysis
  • Contract Negotiation
  • Bilingual in English and French

ATS Optimization Keywords

Hard Skills

  • Data Analysis
  • Software Support Solutions
  • Hardware Support Solutions
  • Operational Policy Development
  • Project Management

Soft Skills

  • Leadership
  • Organizational Strength
  • Execution Discipline
  • Collaboration
  • Communication

Certifications & Qualifications

  • Bachelor’s Degree in Technical Discipline
  • Master’s Degree Preferred

Industry Keywords

  • Convenience Retail
  • Fuel Retail
  • Multinational Operations
  • Customer Feedback
  • Service Delivery
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Customer Operations Leader • Quebec, Capitale-Nationale, Canada

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