Director, Strategic Delivery

PBC Solutions is looking for a Director, Strategic Delivery!

Please note: PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based on southern Vancouver Island or in the Lower Mainland, with regular office presence required.

About PBC Solutions:
PBC Solutions has been recognized as one of British Columbia's Top Employers for 2026!

PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society. We provide solutions for benefit services with administration, technology, and innovation to improve efficiency, accuracy, and customer experience. PBC Solutions administers Health Insurance BC Services on behalf of the BC Ministry of Health, including medically necessary insured doctor services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

While the initial focus of the role will be on delivery of BC Ministry of Health-related projects, efforts may expand to additional public and private client work.

Position Summary:

The Director, Strategic Delivery plays a critical role in leading the successful delivery of complex consulting engagements, strategic initiatives, and technology-enabled transformation projects. Ranging from short-term advisory assignments to multi-year programs, this role combines consulting leadership, client relationship management, and delivery oversight to ensure high-quality outcomes and measurable value for PBC Solutions' clients, including the Ministry of Health and other partners.

Reporting to the AVP, Strategy & Innovation, the Director is accountable for overseeing a portfolio of consulting projects and strategic initiatives, ensuring delivery within approved scope, timelines, budgets, and quality expectations. The role works closely with internal teams, Pacific Blue Cross, client sponsors, vendors, consultants, and external stakeholders to align priorities, manage risks, and achieve business objectives.

The successful candidate will demonstrate strong strategic thinking, relationship management, and problem-solving capabilities, with the ability to translate complex business challenges into practical, client-focused solutions. They will foster a culture of collaboration, continuous improvement, and delivery excellence while championing lean-agile principles and supporting the adoption of the Scaled Agile Framework (SAFe) where appropriate.

Primary Duties and Tasks:
Consulting Project Accountability

• Collaborate with senior members of the client team to define project objectives, scope, and success criteria.
• With project management and delivery teams, oversee the development of full-scale project plans, including timelines and milestones.
• Estimate the resources needed to achieve project goals and assign tasks accordingly.
• Identify and mitigate potential risks and dependencies to ensure successful project delivery.
• Lead the development, negotiation, and management of Statements of Work (SOWs), contracts, and amendments, ensuring alignment with client requirements, project objectives, commercial commitments, and organizational standards.
• Define project governance structure and communication protocols.
• Monitor project progress against established timelines, budgets, and quality standards.
• Identify and resolve project issues, conflicts, and bottlenecks in a timely manner.
• Track project expenses, manage budgets and recommend budget changes where necessary.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.

Team Leadership

• Lead and motivate cross-functional project teams, fostering a collaborative and high performing work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project objectives and timelines.
• Provide guidance, coaching to team members.
• Identify and resolve issues and conflicts within project team.

Client Engagement

• Serve as the primary point of contact for the project sponsors, providing regular updates on project status, risk and issues.
• Manage client expectations and ensure alignment with project objectives, deliverables, and budgets.
• Facilitate productive meetings, workshops, and presentations.
• Build and maintain strong relationships with internal and external parties to drive project success.

Quality Assurance

• Ensure quality assurance processes and standards to ensure project deliverables meet or exceed stakeholder expectations.
• Conduct regular project reviews and retrospectives to identify lessons learned and areas for improvement.
• Implement best practices, tools, and methodologies to optimize project delivery processes.
• Foster a culture of continuous improvement and innovation within the project team.
• Other duties as assigned.

Required Education and Experience:

• Bachelor’s Degree in disciplines such as Information Technology, Information Systems, and/or Computer Science. OR a Master’s Degree in Information Technology, Information Systems, and/or Computer Science or Master’s Degree in Business with a concentration in Information Technology Management is preferred.
• Minimum of 10 years of related work experience in a related industry including experience at a senior (Director) level.
• Experience leading and facilitating cross-functional project teams.
• 10 years’ experience working directly with B2C and/or B2B systems/technology, including at least 5 years in business or customer relationship management or consulting services.
• Experience navigating senior relationships both internal and external.
• Experience in Health, Insurance and/or Financial industries and environments.
• Experience with Scaled Agile.
• Preferred Experience: Coaching and mentoring IT professionals, designing and implementing complex systems, products, software, and/or solutions and implementing a technology strategy.
• A combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

• Ability to work collaboratively across multiple functions within the organization, and in a matrix reporting environment involving bargaining unit employees, exempt employees, contractors and vendors.
• A Lean Agile mindset and operate in an Enterprise Agile Framework (SAFe)
• Excellent interpersonal, partnership, team building and leadership skills
• Able to elicit needs, discern what is critical for success and shape delivery scope to balance cost, time and risk (both project and operational sustainment).

Behavioural Competencies:

• Effective Communication
• Managing Conflict
• Feedback
• Action Oriented
• Ensuring Accountability
• Organizational Savvy
• Problem Solving
• Multiple Demands and Time Management

Travel/Work Location:
PBC Solutions has offices in Saanichton, BC (a suburb of Victoria) and Burnaby. We operate in a hybrid in-person and virtual environment. Occasional travel between office locations may be required.

What's in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $138,000 - $173,000 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer generous vacation and paid leaves along with a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on August 12, 2026, and will continue to receive applications until the position is filled

How we work:
Our Guiding Principles
Honesty – We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity – We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy – We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty – We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.
Equity – We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours
Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence – We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback – No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented – We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.