Account Manager - Microsurgical

About Us:

How many companies can say they’ve been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Manitoba, Canada or Vancouver, BC.

What’s the role?

The Account Manager is responsible for the generation of new business sales and profits (P&L) in a specific territory. Commits to an annual sales plan, writes specific objectives, and forecasts orders, and expected revenue on a monthly basis. The Account Manager must develop excellent product knowledge and an awareness of market conditions. Must report on his/her activities weekly and must represent the company in keeping with the highest standards of business ethics and professionalism. The Senior Account Manager is responsible for communicating with management any ideas, market trends or competitive activities.

Sound Interesting?

Here’s what you’ll do:

• Attain or exceed yearly revenue and profit quotas for region of responsibility.
• Monitoring & reporting on sales activity, market & competitor's situation
• Scheduled personalized sales demonstrations to Customers in the Fields of Business of Visualization, Surgical Ophthalmology and Surgical Oncology market in region of responsibility. Customers include but are not limited to Surgeons (Ophthalmology, Neuro, ENT, P+R, Spine, Gyn, Dental, General) and Oncologists as well as all training on applications and in servicing relevant hospital and clinic staff.
• Educate and follow up the Surgeons and staff members on the operation, utilization and applications of our product to ensure overall customer satisfaction.
• Establish/ maintain good relationships with customers and accounts.
• Develop and implement creative and profitable marketing approaches to the individual demands of the representative’s region.
• Be responsible and assist in market introductions and launches of new products planning
• Maintain, analyze and utilize territory records and other information to efficiently organize, plan, execute and measure results. Including SOM, CRM, AR and DSO.
• Provide timely, accurate, and constructive written and oral communications to management regarding expected sales planned monthly activity.
• Develop and implement synergy opportunities among other Zeiss team members, companies, Carl Zeiss field service and other corporate partners when such programs arise.
• All paperwork and other requested information should be furnished in a complete and timely manner.
• Assist / advise the local sales administration personnel when necessary, on all matters pertaining to processing customer orders, deliveries, etc.
• Review pending service jobs together with the Service team and offer any assistance that may be required in their execution
• The position requires the ability to continuously adapt to change and to represent the company as per the strategy implemented by the management, including participation in training sessions and keeping updated on technology changes.
• A good working relationship with colleagues, service and office personnel is vital.
• Maintain currency of and adhere to applicable Company and ISO 9001 processes and procedures.
• Abide by provincial and federal employment laws.
• Prioritizes inquires and requests while troubleshooting conflicts; ensures adequate focus-time towards company objectives.

Do you qualify?

• Four (4) years bachelor’s degree in a business-related discipline or equivalent industry experience.
• Minimum of 3 years of Strategic and Key/Strategic Account Management and Experience.
• Minimum of 5 years of Surgical capital equipment / OR sales experience is mandatory.
• Experience working with senior-level executives, client relationship management and ability to influence decisions.
• Exceptional negotiating and diplomacy skills
• Ability to develop and make Key/Strategic account level presentations.
• Experience required in contract negotiation and development.
• Resourceful, creative, with an ability to prioritize and proactively offer solutions.
• Strong organizational and communication skills.
• Ability to work with customers in intense surgical environment.
• Excellent verbal, written, consultative, teaching, and interpersonal communication skills and awareness of cross-cultural issues.
• Must demonstrate their ability to work with internal corporate partners (sales divisions, marketing, regulatory, legal, finance, production, service, etc…) to develop cohesive, comprehensive, and innovative solutions for strategic accounts.
• Proven track record of sustained sales success maintaining peak performances to at least the top 20% in sales rankings.
• Excellent team player, coachable and self-motivated, negotiating, closing skills are required
• Ability to handle difficult situations and deal effectively and harmoniously with various personnel, internally and externally, at all levels.
• Must possess a valid motor vehicle license
• Provide support on key projects, including managing timelines, deliverable coordination, etc.

The annual pay range for this position is $70,000 – $80,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• RRP

• Employee Assistance Program

• Paid time off including vacation, personal, and sick days

• The list goes on!

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Jo Anne Mittelman