Specialist, Campaign Operations, Annual Giving

About Us Our vision at Diabetes Canada is a world free from the effects of diabetes. That’s why we work together to improve the lives of those living with diabetes – sharing knowledge and resources, supporting health-care professionals to improve patient care, advocating for change through policy, and funding research to advance treatments and discover a cure. Living with diabetes is a complex and often relentless journey, testing the resilience of every individual affected. Diabetes Canada is here to help—providing tools, resources, and support to make that journey easier. Join us in leading with strength and compassion - so no one faces diabetes alone. About the Role We’re seeking a Specialist, Campaign Operations, Annual Giving who will be supporting the national Donor Response Marketing program through the coordination and execution of multi-channel, single gift donor and acquisition campaigns across direct mail, phone, email, online and paid digital media channels. Reporting to the Senior Manager, Annual Giving, this role supports the campaign execution for the Direct Response Team (Manager of Digital Fundraising, Manager of Monthly and Tribute Giving, Development Officer of Mid-Level Giving) and external vendors to coordinate campaign activities, support operational execution, and ensure accuracy and integrity across campaign components. The Specialist, Campaign Operations, Annual Giving also plays a key role in campaign quality assurance, data verification, process improvement, and cross-functional coordination. Location: Diabetes Canada’s national office is at 1000–170 University Avenue, Toronto, Ontario. We offer a flexible work arrangement, allowing employees to work remotely, with the expectation of working onsite once per week, and additional in-office attendance as required by their manager or the organization. Compensation: The hiring salary range for this role is $75,000 - $80,000 annually, depending on skills and experience with meeting the requirements of the role. What You’ll Do Coordinate DRM team campaign and project timelines and workflows, contributing to the development of critical paths, tracking deliverables, and ensuring alignment across internal stakeholders and external vendors. Support and help facilitate campaign kick-offs, planning discussions and follow-ups, ensuring clear documentation of timelines, roles, and deliverables across stakeholders and vendors. Serve as a primary coordination contact for external vendors, managing day-to-day communications, monitoring progress, data and creative approvals and escalating issues appropriately. Support campaign implementation and execution, ensuring operational steps are completed accurately and on schedule. Lead campaign data validation and quality assurance processes, including verifying segmentation logic, audience splits, and data accuracy prior to deployment. Perform detailed data checks across channels, ensuring consistency between data files, creative outputs, and deployment specifications. Monitor campaign performance data for anomalies, flagging discrepancies and working with internal teams to resolve issues. Maintain accurate campaign tracking and reporting files, ensuring data integrity for analysis and future use. Provide support for budget tracking and reconciliation, coordinating invoices and assisting with financial tracking and reporting. Coordinate internal campaign communications, ensuring stakeholders are informed of timelines, deliverables, and updates. Support donor service and fulfillment coordination, working with vendors to ensure timely and accurate execution. Maintain and enhance team processes and documentation, identifying opportunities to improve workflow efficiency and accuracy. Assist with research and analysis, including competitor insights and sector trends to support campaign optimization and planning. Note: This role is not limited to the responsibilities listed above and may include other duties as required. What You Bring Post-secondary diploma or university degree, or an equivalent combination of education, training and experience. 3 - 5 years of experience in direct response fundraising; experience working within a large national charity is an asset. Experience working with external fundraising agencies, vendors and cross-functional teams. Highly organized and detail-oriented, with exceptional communication and multi-tasking skills; able to manage multiple priorities while ensuring timely project delivery. Collaborative, adaptable and personable; excels at building strong relationships and is comfortable working with stakeholders at a variety of levels. Proactive and dependable, with the ability to manage competing priorities Strong computer skills, with high level of comfort working in MS Office, Teams and SharePoint. Familiarity with CRM systems and digital fundraising platforms. Experience with industry online fundraising platforms (Fundraise Up, MailChimp, etc.) is an asset. Commitment to fostering a positive, inclusive, and collaborative work environment. Demonstrates an understanding of and commitment to Diabetes Canada’s mission, vision, and core values. Why Join Us? At Diabetes Canada, you’ll play a meaningful role in making a difference every day for people living with or at risk of diabetes. We’re a national organization with an entrepreneurial spirit, where your contributions are valued, recognized, and rewarded. What We Offer: Impactful Work Environment: Be part of a high-performing, collaborative team committed to building a healthy, engaged, and mission-driven workplace culture. Flexibility: Enjoy the benefits of a flexible work agreement that supports remote and hybrid schedules, helping you maintain work–life balance within a 35‑hour work week. Comprehensive Benefits: Receive competitive compensation plus a group benefits package, including health and dental coverage, life insurance, disability coverage, Employee and Family Assistance Program (EFAP), and company-matched Pension/RRSP. Also access to a $350/year healthcare spending account. Day-One Coverage: Most group benefits including health, dental, life insurance, and EFAP, start on your first day. Wellness Support: Access to a mental wellness app with guided meditations and self-paced learning to support your overall well‑being. Enhanced Time Off: Enjoy additional paid holidays beyond provincial statutory holidays, as well as a paid office closure at the end of each year. Employee Engagement & Recognition: Be part of a culture that celebrates contributions at all levels through our rewards and recognition platform (WorkTango), enabling peer-to-peer, team, and manager-to-employee appreciation. Inclusive Culture: Join an organization that celebrates diversity and fosters an inclusive environment where everyone has equal opportunities to thrive. Our Core Values: ACE-IT: Agility, Collaboration, Excellence, Integrity, Taking Initiative These values guide how we work together, support our communities, and advance our mission every day.