Technical Program Manager, Amazon Fulfillment Technologies (AFT) Quality

A fulfillment center can appear to be a chaotic place. With millions of items moving in and out of an area twice as large as your average theme park every day, a quick peek under the roof would reveal a manic scene. You would see associates, machinery, vehicles, robots, and packages flying about at break-neck speeds and accessing a breathtaking number of shelves and bins that store products. In reality, however, this activity is all highly organized and orchestrated by software, with each movement carefully planned and optimized. There are times when mistakes occur though, and products disappear, reappear in strange places, are damaged, or worse. When that happens, how does a fulfillment center operating at that size, speed, and scale recover gracefully and with minimal cost? How do we ensure that we meet our commitments to our customers and merchants? How do we find a needle in a haystack when we’re constantly shuffling the haystack around? And how do we do it at extreme scale in an environment of constant growth?

That’s where we come in, the AFT Quality team. Our goal is to prevent entropy in a system in which there are billions of transactions driven by human and robotic input across hundreds of millions of items every year. We must ensure that the virtual and physical state of the world is aligned inside hundreds of Amazon’s fulfillment centers globally. When our job is done well, mistakes are corrected quickly, and products are always ready to sell and ship.

We operate at a nexus of machine learning, computer vision, robotics, and healthy measure of hard-earned expertise in operations to build automated, algorithmic approaches to solving these problems at minimal cost. We create cutting edge software, building automated processes and workflows in the most complex operational problem space in the business world.


Key job responsibilities
You will build new software services and tools from scratch and improve the design and implementation of existing systems.

You will have the opportunity to take mission critical decisions on how we design production systems, what technology to use, and how best to solve problems that may have many solutions.

You will be able to draw on the full range of AWS services as the backbone of your solutions.

You will join a group of the best engineers in the world, and operate in a set of interconnected small teams with absolute ownership in your domain.

You will work with research scientists who are experts in machine learning and computer vision, developing next generation intelligent systems.

You will have the opportunity to work with senior technical leaders to review and improve your designs and solutions.

You will share your enthusiasm and knowledge in performance, scalability, enterprise system architecture, and engineering excellence.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people.

AFT’s Quality organmization drives automation programs that leverage computer vision, machine learning, and other innovative technologies to prevent, detect, and correct potential inventory issues impacting fulfillment efficiency and customer satisfaction. We build solutions that ensure Amazon customers can get what they want, when they want it and in perfect condition.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.