Service Advisor

Join Our Morris Team and Help Deliver Exceptional Customer Experience

We are seeking a highly organized, customer-focused Service Advisor to support the efficient receipt, processing, and return of goods brought in for repair, maintenance, or upgrade. This role plays a critical part in creating a professional and friendly environment while ensuring smooth operations within our Service Department.

Enns Brothers is a successful Manitoba company that has been in business for over 60 years. The company has built a reputation on traditional values like fairness and dependability. We think its important to have our branches locally managed and actively support the communities where we live and work. We offer a competitive wage and health and dental benefits; access to training through John Deere University and company courses; a seasoned and professional local management team and a knowledgeable Service Manager.

If you thrive in a fast-paced setting, enjoy helping customers, and understand the importance of timely and accurate information, we'd love to hear from you!

What you will be doing:

• Receive all incoming items for repair or service, accurately record customer information and concerns, and clearly explain service processes.
• Open, manage, and close work orders in a timely and organized manner.
• Ensure that all relevant information is collected and provided to the service technicians.
• Arrange logistics for equipment into and out of the service department
• Maintain communication with customer during the work and ensure a perfect delivery of the completed job

Required Skills

Our ideal candidate has some of the following skills:

• Mechanical aptitude, including understanding of basic mechanical systems
• Familiarity with agriculture and large ag equipment
• Ability to provide above average customer service on the phone and in person
• Ability to shift priorities and switch tasks
• Organized, detail oriented, and great follow up skills
• Typing 30 wpm+
• Familiar with computerized operations, Microsoft Office programs, able to learn new systems
• Adaptable: Demonstrated ability to continuously learn new things and apply new information
• Current driver's license and clean abstract are required

Required Experience

• High school completion, post secondary training would be an asset
• Technical/mechanical qualifications would be an asset
• Excellent customer service and customer relationship skills
• Cheerful disposition, positive "can do" attitude, good public presentation
• 1-3 years experience in a busy Service Center or Repair Shop would be an asset

Our ideal candidate has some of the following skills:

• Mechanical aptitude, including understanding of basic mechanical systems
• Familiarity with agriculture and large ag equipment
• Ability to provide above average customer service on the phone and in person
• Ability to shift priorities and switch tasks
• Organized, detail oriented, and great follow up skills
• Typing 30 wpm+
• Familiar with computerized operations, Microsoft Office programs, able to learn new systems
• Adaptable: Demonstrated ability to continuously learn new things and apply new information
• Current driver's license and clean abstract are required