Salesforce Business Analyst

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Global Technology Services (GTS), a foundational division of TMX Group, empowers internal business lines with technology, operations, and digital innovation. As a client-centric organization, GTS builds technology capabilities, delivers innovative solutions, and ensures effective financial and resource management to enable cost-effective execution across all TMX technology initiatives and services.

In this role as a Salesforce Business Analyst, you will collaborate closely with internal stakeholders to analyze, design, and deliver impactful solutions across Service Cloud, Experience Cloud, and Sales Cloud.

• Reports to: MX Trading & TMX Operation Portal Lead
• Job Location: This role is hybrid (2-3 days/week in the office) - based in Montreal, QC

Key Accountabilities:

• Solution Analysis & Design: Analyze client requirements and design effective Salesforce solutions to meet business needs.
• Client & User Support: Deliver high-quality client support and offer technical assistance to internal users across the organization.
• System Stability: Monitor, maintain, and ensure overall stability across the Salesforce platform.
• Issue Management: Identify, document, and resolve technical issues within the production environment.

Must Have(s):

• 3+ years of experience as a Business Analyst.
• Salesforce Certifications demonstrating strong expertise in Salesforce clouds, specifically Service Cloud and Experience Cloud.
• Deep Salesforce Platform Knowledge: Practical expertise in Salesforce functionalities, including permissions, security, and sharing architecture.
• Agile & Scrum Understanding: Solid knowledge of Agile and Scrum methodologies.
• Tooling Proficiency: Hands-on experience with JIRA, TestRail, Confluence, Google Workspace, and Microsoft Office tools.
• Collaboration & Communication: Excellent interpersonal and communication skills with a proven ability to work effectively within multi-functional teams.
• Problem-Solving & Adaptability: Self-starter with a strong capacity to multitask, manage tight deadlines, build relationships, and navigate change and ambiguity.
• Detail-Oriented: Demonstrated accuracy, rigor, and meticulous attention to detail.
• Language Requirements: Fluency in both French and English (written and spoken) is required, as this role involves regular interaction with partners and stakeholders in both languages.

Nice to Have(s)

• Hands-on experience or exposure working with Salesforce Sales Cloud.
  

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.