Program Quality Assurance Analyst - DTS068

The Program Quality Assurance Analyst is responsible for ensuring projects and program deliverables meet established quality standards, governance requirements, and organizational methodologies throughout the project lifecycle. This role conducts quality reviews, audits, and compliance assessments, while monitoring quality metrics, risks, and corrective actions to promote successful project outcomes. Working closely with project teams and stakeholders, the Analyst provides guidance on quality practices, supports continuous process improvement initiatives, and helps ensure deliverables are complete, accurate, and aligned with business and regulatory requirements. The position plays a key role in fostering a culture of quality, accountability, and continuous improvement across projects and programs.

Role Description

Quality Planning and Assurance

• Develop and maintain project quality assurance checklists, standards, and procedures.
• Ensure project activities comply with organizational policies, methodologies, and quality standards.
• Define quality metrics, acceptance criteria, and performance indicators for project deliverables.
• Participate in project planning activities to incorporate quality requirements early in the project lifecycle.
• Identify quality risks and recommend mitigation strategies.

Quality Reviews and Audits

• Conduct quality assurance reviews of project documentation, deliverables, and processes.
• Perform regular project audits to assess compliance with governance, methodologies, and established standards.
• Review project artifacts including business requirements, design documents, test plans, user stories, and training materials.
• Monitor adherence to project management frameworks such as Agile, Waterfall, or Hybrid methodologies.
• Document audit findings and track corrective actions to completion.

Monitoring and Reporting

• Monitor project quality metrics and key performance indicators (KPIs).
• Analyze quality-related trends and identify opportunities for improvement.
• Prepare and present quality assurance reports to project teams, management, and stakeholders.
• Escalate quality concerns, risks, and non-compliance issues when necessary.
• Maintain quality dashboards and reporting tools.

Process Improvement

• Identify inefficiencies and gaps in project delivery processes.
• Recommend and implement continuous improvement initiatives to enhance project quality.
• Support the development and refinement of quality assurance frameworks, templates, and best practices.
• Facilitate lessons learned sessions and incorporate findings into future projects.
• Promote a culture of quality and continuous improvement across project teams.

Stakeholder Collaboration

• Work closely with project managers, business analysts, technical teams, vendors, and stakeholders to ensure quality expectations are understood and met.
• Provide guidance and coaching on quality standards, policies, and procedures.
• Participate in project governance meetings, status updates, and quality review sessions.
• Collaborate with testing teams to ensure defects, issues, and risks are effectively managed.
• Support stakeholder acceptance and quality sign-off processes.

Risk and Compliance Management

• Assess project risks related to quality, compliance, and process adherence.
• Ensure projects comply with applicable regulatory, security, privacy, and organizational requirements.
• Monitor implementation of corrective and preventive actions.
• Verify that issue resolution activities meet defined quality standards.
• Maintain audit trails and supporting documentation for compliance purposes.

Documentation Management

• Review and validate project documentation for completeness, accuracy, consistency, and traceability.
• Ensure document version control and record management practices are followed.
• Maintain quality assurance records, audit logs, and review documentation.
• Support the development of project standards, templates, and procedural documentation.

Typical Tasks

• Conduct project quality reviews and gate assessments.
• Evaluate project deliverables against defined acceptance criteria.
• Audit project documentation and governance artifacts.
• Track quality-related issues, risks, and corrective actions.
• Prepare quality status reports and dashboards.
• Facilitate lessons learned and continuous improvement workshops.
• Review requirements, design documents, testing results, and implementation plans.
• Monitor project compliance with organizational standards and methodologies.
• Participate in project steering committee and governance meetings.
• Support project managers in resolving quality-related concerns.

The Resource must have the following minimum qualifications or experience:

• Post-secondary education in Business Administration, Project Management, Public Administration, Information Technology, or a related field. An equivalent combination of education and experience may be considered.
• 5 years experience in program and project quality assurance, project management, business analysis, or governance roles.
  Knowledge of project management methodologies (Agile, Waterfall, Hybrid).
• Experience supporting or participating in project management, quality assurance, audit, compliance, governance, or continuous improvement activities.
• Strong understanding of quality management principles and frameworks.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail and ability to ensure accuracy, consistency, and completeness of project documentation and deliverables.
  Proficiency with project management and reporting tools (e.g., Azure DevOps, Jira, Microsoft Project, Power BI, Microsoft 365).