MUST HAVES:
UX/UI Design Experience:
Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.
Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.
User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.
Nice-to-Haves:
OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.
Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.
Experience and Skill Set Requirements
Experience And Skill Set Requirements
Service Delivery & Digital Service Design: (30)
Minimum of 5 years experience and has demonstrated experience in a range of the following service design and user experience techniques: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Customer journey mapping; Collaborative design; Prototyping; Service blueprinting. Demonstrated knowledge of emerging trends and developments in service delivery, digital service design and leading edge technology related to digital service design and in-person service delivery models.
Digital Thinking: (20)
Has a proven willingness to take calculated risks, get it wrong, learn from feedback, work with determination to overcome setbacks and refocus the approach on obtaining positive outcomes.
Analytical Thinking: (25)
Has some experience using data analytics to develop evidence-based suggestions to better the end user experience. Demonstrates a future oriented mindset to drive improvement opportunities through an understanding of client`s current and future needs.
Relationship Building : (15)
Demonstrates enthusiasm for cooperativeness, co-design and facilitation. Shows respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues. Can delegate, prioritize and has the ability to motivate others.
Communications Skills: (10)
Has demonstrated oral and written communications skills to communicate effectively with clients and stakeholders, familiar with service design and user experience aspects of digital service delivery.
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