AI QA Analyst

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team.

As an AI Quality Assurance Analyst, you'll help ensure the quality, accuracy, and reliability of AI-powered software solutions. Working alongside Software Engineering, Product, and QA teams, you'll develop and test prompts, evaluate AI-generated results, validate software functionality, and help improve AI-assisted workflows.

This is an excellent opportunity for someone who is curious about Generative AI, enjoys solving problems, and wants to build a career at the intersection of software quality and artificial intelligence.

What You'll Do

• Develop, test, and refine prompts for Large Language Models (LLMs).
• Evaluate AI-generated responses for accuracy, consistency, and quality.
• Design and execute manual and automated software tests.
• Validate software releases and identify defects.
• Extract, analyze, and verify data using AI-assisted tools and SQL.
• Collaborate with Software Engineering and Product teams to improve AI-enabled applications.
• Document findings and recommend improvements to prompts, workflows, and software quality.
• Continuously learn and explore new AI tools, testing techniques, and best practices.

What We're Looking For

We're looking for people who demonstrate smarts, curiosity, coachability, work ethic, responsibility, honesty, and a track record of learning and delivering results.

You may be a recent graduate or have a few years of experience.

Qualifications

• Degree or diploma in Computer Science, Software Engineering, Computer Engineering, Data Science, or a related field.
• Interest in Generative AI, Large Language Models (LLMs), and prompt engineering.
• Experience using AI tools such as ChatGPT, GitHub Copilot, OpenAI, Azure OpenAI, Claude, or Microsoft Copilot.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Familiarity with software testing concepts and the software development lifecycle.
• Basic SQL knowledge.
• Strong written and verbal communication skills.
• Eagerness to learn, experiment, and continuously improve.

Nice to Have

• Basic programming or scripting experience (.Net, Python, C#, JavaScript, or similar).
• Exposure to test automation tools (Azure Document Intelligence, Amazon Textract, Google Document AI, promptfoo, Ragas, etc.).
• Familiarity with Git, Azure DevOps, or Agile development practices.
• Personal, academic, or internship projects involving AI or software development.

Location: This is a remote opportunity open to applicants authorized to work in Canada or the United States. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required.

Salary Range: $65,000 - $85,000 CAD annually. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. #LI-Remote

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.