Contract Service Agent — ONTC Bus Depot

Job Description
Customer Service Representative – ONTC Bus Depot (Kenora, ON)

Location: ONTC Bus Depot, 1329 Highway 17 East, Kenora, ON P9N 1M1 (On-site)

Company: Upstaff Employment Services Inc.

Job Type: Full-Time | Contract (Ongoing)

Schedule: Monday–Saturday, 9:00 a.m.–5:00 p.m. (Sunday Off)

Start Date: On or before September 1, 2026

Job Summary

Upstaff Employment Services Inc. is seeking a dependable and customer-focused Customer Service Representative to operate the Ontario Northland Transportation Commission (ONTC) Bus Depot in Kenora, Ontario.

As the primary representative at the depot, you will assist passengers with ticket sales, travel information, parcel and baggage services, payment processing, and daily depot operations. This role requires excellent customer service skills, attention to detail, and the ability to work independently in a fast-paced public-facing environment.

If you enjoy helping people, are organized, and are looking for stable full-time work in your local community, we'd love to hear from you.

Key Responsibilities

• Sell ONTC bus and train tickets using the computerized ticketing system.
  

• Provide customers with route, fare, schedule, and travel information.
  

• Receive, weigh, label, scan, store, and release parcels and baggage.
  

• Prepare shipping documents and maintain accurate shipment records.
  

• Process cash, debit, and credit card transactions accurately.
  

• Perform daily cash balancing and reconciliation.
  

• Answer customer inquiries by phone, email, and in person.
  

• Resolve customer concerns professionally and escalate issues when required.
  

• Maintain the security and chain of custody for parcels and baggage.
  

• Open and close the depot according to operating procedures.
  

• Conduct daily health and safety inspections.
  

• Keep the customer waiting area, ticket counter, and parcel room clean and organized.
  

• Assist with light snow removal around the entrance during winter months.
  

• Follow all ONTC policies, safety procedures, and operational standards.
  

Requirements

Required Qualifications

• Minimum 1 year of customer service experience in retail, transportation, hospitality, logistics, or another customer-facing environment.
  

• High school diploma or equivalent.
  

• Strong communication skills in English (written and verbal).
  

• Experience using Windows-based computer systems and Microsoft Office.
  

• Ability to accurately process cash and electronic payments.
  

• Ability to work independently with minimal supervision.
  

• Strong organizational skills and attention to detail.
  

• Ability to safely lift and carry packages weighing up to 75 lbs (34 kg).
  

• Reliable, punctual, and committed to providing excellent customer service.
  

Preferred Qualifications

• Previous experience in transportation, bus terminals, railway stations, courier services, or logistics.
  

• Cash reconciliation and point-of-sale (POS) system experience.
  

• First Aid and CPR certification (or willingness to obtain).
  

• Experience working with diverse and Indigenous communities.
  

• Knowledge of the Kenora and Northwestern Ontario region.
  

Required Skills

• Customer Service
  

• Cash Handling
  

• Point-of-Sale (POS) Systems
  

• Ticket Sales
  

• Parcel & Baggage Handling
  

• Data Entry
  

• Computer Skills
  

• Microsoft Office
  

• Communication Skills
  

• Problem Solving
  

• Time Management
  

• Attention to Detail
  

• Organization
  

• Multitasking
  

• Customer Complaint Resolution
  

• Teamwork
  

• Independent Decision Making
  

• Record Keeping
  

• Safety Awareness
  

• Reliability
  

Physical Requirements

• Ability to stand and move throughout the workday.
  

• Ability to lift, carry, and move items weighing up to 75 lbs (34 kg).
  

• Ability to perform light outdoor duties, including clearing snow from walkways during winter.
  

Eligibility Requirements

• Must be legally authorized to work in Canada.
  

• Must reside within reasonable commuting distance of the ONTC Bus Depot in Kenora, Ontario.
  

• Must successfully complete ONTC ticketing system and safety training before starting employment.
  

Why Join Upstaff?

• Stable, ongoing full-time contract
  

• Paid training provided
  

• Supportive team environment
  

• Opportunity to work with Ontario Northland Transportation Commission
  

• Meaningful customer-facing role serving the local community
  

• Consistent daytime schedule
  

Apply Today

If you are a dependable customer service professional who enjoys working with the public and wants to build a career in transportation services, we encourage you to apply.

Upstaff Employment Services Inc. is an equal opportunity employer. We welcome applications from all qualified individuals and are committed to creating an inclusive and accessible workplace.

Requirements
Required Skills – Customer Service Representative (ONTC Bus Depot – Kenora) Customer Service & Communication Strong customer service skills Excellent verbal and written communication skills Ability to assist passengers professionally and courteously Customer complaint handling and problem resolution Ability to provide clear travel, fare, and schedule information Cash & Transaction Handling Cash handling experience Point-of-sale (POS) system experience Accurate payment processing (cash, debit, and credit) Daily cash reconciliation and record keeping Computer & Administrative Skills Basic computer skills Ability to use Windows-based computer systems Data entry and record management Ability to learn computerized ticketing systems Email communication skills Transportation & Logistics Skills Ticket sales and booking support Parcel and baggage handling Shipping documentation Barcode scanning and electronic signature capture Maintaining chain-of-custody records Workplace Skills Strong attention to detail Reliability and punctuality Ability to work independently Time management skills Organization and multitasking abilities Safety awareness Ability to follow policies and procedures Physical Requirements Ability to lift and carry packages up to 75 lbs (34 kg) Ability to perform light outdoor duties, including winter walkway maintenance