Claims Examiner - Contract 1 Year

Are you an experienced Claims Examiner looking to make a meaningful impact?

Join Markel Canada and become part of a collaborative Claims team committed to delivering exceptional service and expertise to our customers, brokers, and business partners.
As a Claims Examiner, you will manage a portfolio of claims, conduct coverage analysis, evaluate liability and damages, and work closely with insureds, brokers, adjusters, and legal counsel to achieve timely and fair claim resolutions. This role offers the opportunity to handle complex and challenging files while developing your technical expertise within a growing specialty insurer.

What part will you play?

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit among our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

As a Claims Examiner, you'll play a critical role in protecting our customers and supporting our business by delivering thoughtful, timely, and customer-focused claims solutions.

Join us and play your part in something special!

The Opportunity

We are seeking a highly motivated and detail-oriented Claims Specialist to join our Claims team. This role is responsible for handling claims with a primary focus on Commercial General Liability (CGL) while also bringing a solid understanding of Commercial Property and other related casualty and professional risk lines. The successful candidate will deliver timely, fair, and commercially sound claim outcomes while supporting brokers, insureds, and internal stakeholders with a high level of professionalism and technical expertise

Key Responsibilities

• Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution
• Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
• Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
• Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
• Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
• Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
• Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
• Manage litigation, mediations, and trials – directing legal counsel
• Participate in renewal discussions, broker meetings, and client-facing conversation
• Identify trends, emerging issues, and loss patterns, and report key insights to management

Qualifications & Experience

• Minimum 3+ years of claims handling experience, preferably in Property & CGL
• Professional lines claim handling experience is an asset
• Demonstrated ability to manage complex files independently and make sound coverage and resolution decisions.
• University degree preferred
• CIP designation or progress toward completion
• Must be legally eligible to work in Canada

Core Competencies

• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and decision-making ability
• Advanced negotiation and decision-making skills
• Strong relationship management skills with internal and external stakeholders.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage competing priorities
• Business acumen and a practical, solution-oriented approach to claims handling.
• Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity,
• Bilingualism (French/English) is an asset
• Competitive salary
• 4% vacation pay per pay
• Hybrid work model – 3 days per week in the office

Pay information:

$47 - $60 per hour. This is a one year contract role.

This salary range reflects the expected base compensation for the role across Canada. Placement within the range will depend on a number of factors, including experience, qualifications, and the scope of responsibilities. As part of our commitment to transparency and supporting our people, we share this range in good faith and in accordance with applicable legislation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

Our recruitment process may use artificial intelligence tools to assist with tasks such as initial resume screening, interview scheduling and candidate matching. While AI enhances our efficiency, human oversight remains integral to the final decision-making process to ensure fairness and mitigate potential biases.

This posting reflects an existing vacancy within our organization.

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