Product Operations and Implementation Manager

Description

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What We Do

Reporting to the Manager, Product Operations and Implementation, the Product Operations and Implementation Manager works closely with Product Development/Solutions and Product Operations planning and scoping out the necessary steps for all Product launches and product events for all FIC businesses. The Product Operations and Implementation Manager would be involved in product planning from an implementation and program/project management perspective.

How You’ll Make an Impact

Product Launch Project Management

· Work with Product Solutions/Development & Operations to plot out the roadmap and assess feasibility of meeting target timelines

· Maintain the Product Roadmap and provide updates to key business partners at FIC, FFIO, GPS, FTO, Legal, State Street, etc.

· Develop and maintain a calendar for project initiation deliverables (product details & approvals, completing product intake, meeting with key business partners, project planning, etc.)

· Work with Global Product Solutions to plan for upcoming projects or product ideas

Internal Department and External Service Provider Communication and Project Resourcing

· Work with the PGO and I.S. Managers to plan for upcoming projects and resource requirements, quarter-by-quarter and ahead of annual business planning

· Work with other business partners (Legal, Regulatory Reporting, FTO, Compliance, FFIO, etc.) to plan for upcoming projects and key considerations

· Oversee Product initiatives and/or Fund Events that require project management expertise but where either a) a PGO project manager is not explicitly required (e.g. ETF exchange migration, ETF names changes, clearing broker onboarding etc.) or b) a PGO project manager is not available to assist

· Assist with the management of the schedule, deliverables, risks, issues, in workstreams managed within the Product department

Project Feasibility Administration and Post Implementation Analysis

· Product Solutions/Development & Operations to conduct a gap-analysis and determine the net-new requirements and their estimated timelines

· Product Solutions/Development & Operations to assess feasibility of meeting target dates and to develop a high-level project schedule

· Product Operations to develop and manage the plan to implement new and existing requirements (if not directly managed by PGO)

· Global Product Solutions to complete the PAC process/intake and plan for key considerations brought forward by that group

· The Project Governance Office and I.S. Managers to complete intake, and assist with determining project scope & size, resource requirements and effort, overall project timing & schedule, known risks, constraints and/or issues, and the ongoing management of the project life cycle, project risks & issues, etc.

· Legal, Regulatory Reporting, Compliance, FTO, etc. (alongside Product Operations) to plan for key considerations, milestones and deliverables

· Post-project review debrief and recommendations with Product Development/Solutions & Product Operations

What You’ll Need

• 5+ years of mutual fund/investment industry and project management experience of which a minimum 2 years with a focus on mutual fund operations or product development

• University degree, or equivalent work experience

• PMP designation is an asset

• Strong relationship building skills

• Effective oral and written communication skills

• Strong organizational skills and attention to detail

What we are Looking for

• Ability to build strong relationships and work collaboratively with Fidelity groups around the globe

• Exceptional communicator who can leverage data to identify themes, build a narrative and secure buy-in from senior management

• Ability to provide strategic direction and coaching across multiple projects in a fast-paced, deadline-driven environment, changing focus and priorities as needed

• Strong attention to detail with the ability to identify and correct errors to ensure that all compliance and regulatory requirements are maintained

• Strong project management skills with an emphasis on bringing together multiple stakeholders and driving towards a common goal under specified timelines

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

Base Salary and Discretionary Performance Bonus:

A competitive annual range of $115,000 to $133,000 based on your experience and qualifications.

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

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