The purpose of this position is to verify existing and new carriers are in compliance with Vision/GX Transportations’ SOP’s, process, investigate, record, and settle claims, and in the process work closely with related teams to prevent similar occurrences.
CARRIER PROFILE SET UP:
CLAIMS:
Claims Investigation & Adjudication: Gather and review all necessary documentation (PODs, BOLs, OS&D reports) to investigate, approve, or decline freight claims within target timelines.
Salvage & Returns Management: Coordinate with dispatch and terminals to handle the logistics of returned, refused, or damaged freight—authorizing repair, salvage, or disposal as needed.
Liability & Partner Recovery: File and resolve interline carrier claims to determine liability, and escalate unresolved files to third-party insurance providers.
Dispute Resolution: Act as the primary contact for claims inquiries. Partner with Sales leadership to handle and resolve sensitive or high-value customer disputes.
Reporting & Compliance: Maintain accurate claim files (On Google Drive and TMS) in compliance with federal and provincial regulations, and analyze claims data to identify trends and improve loss-prevention policies.
Core Requirements:
Preferred Qualifications:
Key Systems & Software Skills:
Candidates should be comfortable using or learning the following systems:
Essential Competencies:
What do we offer to you?
We are passionate about making a difference in the Transportation Industry! Don’t waste another minute! Contact us and build a career with VISION!!!
CARRIER COMPLIANCE & CLAIMS COORDINATOR • Mississauga, Ontario, Canada
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