Centre Manager

Job Description

Location: Chilliwack, BC

About the role

The WorkBC Centre Manager leads the day-to-day operations of the centre, overseeing staff, service delivery, and program performance to ensure exceptional client outcomes and compliance with contract and Ministry requirements. Reporting to the Regional Manager, this role provides leadership, coaching, and operational oversight while driving achievement of key performance targets, supporting governance activities, and fostering an inclusive, client-focused, and high-performing team culture.

What you'll do

• Ensure strong, clear, and open communication while building trust-based relationships with staff, leadership, employers, service providers, and community partners
• Manage daily centre operations, including staffing and service delivery within contract performance standard parameters, as well as within Ministry Eligibility requirements, Ministry Policy, and all other contract requirements.
• Work side by side with staff of various roles on a regular basis to observe work processes and to meet needs such as during busy times or staff illnesses.
• Assess and make decisions related to Service Delivery requests pertaining to Client service delivery decisions/policies
• Liaise with project applicants and/or the Ministry to support the marketing and identification of eligible Clients for Job Creation Partnerships (JCP) or Project Based Labour Market Training (PBLMT) projects within the service area
• Operationally execute centre-specific budget, business plan, quality management plan, service initiatives for client inclusion groups, cohort-based group programming, employer outreach plan, and service awareness and marketing plan in collaboration and coordination with others in the team
• Report on program operations and work collaboratively with the Service Delivery management team within the centre governance structure.
• Develop strategic partnerships with community organizations, employers, Indigenous partners, and training providers, ensuring the centre works with Ministry staff to encourage information sharing and coordinated responses to Client and labour market needs and opportunities.
• Provide support to the Service Delivery team members as related to building shared goals, problem solving, advising, coaching and feedback; be available to answer questions.
• Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
• Support the Regional Manager in developing and implementing local Program objectives, strategies, programs, and budgets
• Supervise and collaborate with staff to achieve results; responsible for ensuring that the teams understand performance and client service standards and how to reach them
• Support the team to help achieve KPMs, milestones, and overall program/contractual success

Qualifications

What you bring

• Minimum of three (3) years’ demonstrated program and staff leadership experience, and a rich understanding of employment programming, including conducting and interpreting Client Needs Assessments coaching and mentoring Clients; and building partnerships with employers, community agencies, and other partners.
• Demonstrated ability running business operations ensuring a range of goals, including financial and key performance measure goals, are met.
• Exceptional relational competence and demonstrated ability to interact effectively with diverse team members to accomplish goals.
• Strong leadership, teambuilding skills and supervisory skills
• Excellent organizational and interpersonal skills coupled with strong verbal and written communication skills.
• Flexible, creative, and able to adapt quickly to changing needs of a new program.
• Able to manage stressful situations in a fast-paced environment; be calm under pressure.
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development, and issues related to unemployment, with the ability to use labour market information to inform service delivery.
• Strong digital literacy skills including Microsoft Office Suite
• Solid understanding of confidentiality and other professional codes of conduct
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG

For complete job requirements, see the full Job Description here

Additional Information

What we offer

• Competitive salary range of $75,000 - $85,000 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

ICRSVPFIELD

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.