DispatcherAutolux Ltd. O/A Rapid City Transportation • Pickering, ON, CA

Dispatcher

Autolux Ltd. O / A Rapid City Transportation • Pickering, ON, CA

6 days ago

Job type

Full-time

Permanent

Job description

Position : Dispatcher

Type : Fulltime - Permanent Monday to Friday 9 : 30am to 6 : 00pm

Location : 970 Brock Rd, Pickering

Why work at RCT?

Opportunity to support the vulnerable sector and make a difference in someone’s life
Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
Growth opportunities within department.
Participate in performance reviews, recognition programs, service awards, office events and other celebrations

Position Responsibilities : Level 1- Outsource

Receive and dispatch orders in a timely manner

Prioritize messages and calls according to urgency and importance

Maintain a comprehensive record of communication

Enter data in computer software and maintain logs and records as requested

Address problems and requests by transmitting information or providing solutions

Monitor the route and status of drivers / vehicles to coordinate and prioritize their schedule

Provide drivers information regarding orders, traffic obstacles and other requirements

Outsourcing of services in the most effective manner to meet daily requirements

Communicate with drivers to remind of proper vehicle conditions and defensive driving

Initiate action to improve performance

Coordinate with internal departments as required

Position Responsibilities : Level 2- Fleet

Displayed competence and understanding of the Dispatcher I position.

Receive and dispatch orders in a timely manner.

Receive emergency and non-emergency calls and messages.

Prioritize messages and calls according to urgency and importance.

Maintain a comprehensive record of communication.

Enter data in computer software and maintain logs and records as requested.

Address problems and requests by transmitting information or providing solutions.

Monitor the route and status of drivers / vehicles to coordinate and prioritize their schedule.

Provide drivers information regarding orders, traffic obstacles and other requirements.

Outsourcing of services in the most effective manner to meet daily requirements.

Communicate with drivers to remind of proper vehicle conditions and defensive driving.

Initiate action to improve performance.

Work with other departments to ensure request completed efficiently as required.

Ensure regular attendance and punctuality.

Position Qualifications :

High school diploma or equivalent (GED) considered an asset

5+ years of prior dispatching experience required

Sounds judgement and critical thinking during times of high volume

Detail oriented with a high degree of accuracy

Strong organizational and time management skills

Comfortable working within a team and independently

Excellent computer skills, specifically Microsoft Excel and Outlook (comfortable attaching documents, working with multiple screens and multiple tabs).

High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.

Flexible to work up to 40 hours a week between the hours of 6 : 00am and 11 : 00pm – set scheduling is provided.

Overtime willing as required (to support on weekends or when temporarily short staffed).

Rapid City Transportation o / b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.

If this sounds like you, we welcome you to apply!

Thank you for your application. Only candidates selected for interview will be contacted.

Rapid City Transportation o / b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.

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Dispatcher • Pickering, ON, CA

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