Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies.
Maintain health and safety of production systems and applications.
Identify risks and risk mitigation opportunities.
Improve existing application instrumentation and monitoring.
Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.
Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish.
Build knowledge in all aspects of the organization, the business, and information systems.
Provide coaching, expertise, and feedback to build the capability of the team.
Involved in occasional weekend and after-hours support.
Primary Skills :
Technical Support Analyst with 7+ years of experience.
Must have experience on DataStage, ELK, JCL, OCP, Unix, Oracle PL-SQL.
Basic knowledge of JCL troubleshooting.
Experience with application support, and customer service.
Customer facing, good communication skills are critical.
Solid critical thinking skills, with the ability to understand our business and the bigger picture.
Proactive, eager to dive in and learn new things on the go.
Team player with a positive attitude.
Flexibility to be part of a rotational on-call support model.
Experience in Production Maintenance and Support is mandatory.
Excellent in Problem solving skills.
Knowledge in ITSM tools, Windows Server infrastructure will be advantageous.
Knowledge in Monitoring tools like Dynatrace, Aternity will be advantageous.
Knowledge in DevOps implementation - CI, CD, Continuous testing & Integrate test automation (Jenkins or Helios pipeline), configuring applications using Cloud platform (OpenShift, PCF) will be an advantage.
Secondary Skills :
Experience working with onsite-offshore models.
Knowledge in Wealth Management Domain is desirable.