IT Operations Specialist

IT Operations Specialist – Optima Living

Let us welcome you home. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision : For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident‑centered approach where the resident is the focus of all our endeavours.

As the IT Operations Specialist reporting to the Director of Technology, you will ensure our team members have the reliable tools they need to support our residents. We are looking for a professional with Service‑First Mindset and a strong desire to learn. In this role, you will balance hands‑on technical support with a drive for efficiency. Your primary focus will be on ensuring operational stability and rigorous asset management, while using automation to modernise our workflows. Over time, you will also cross‑train to support critical community infrastructure.

Responsibilities

• Logistics & Asset Accountability : Take full ownership of the hardware lifecycle (aligned with IT Resources Policy). This includes maintaining rigorous inventory accuracy for laptops / mobile devices, managing seamless shipping logistics to remote communities, and ensuring Support Office environments are always standardized and ready‑for‑use.
• Systems Administration : Manage the full lifecycle of Windows / iOS / Android devices using Intune, Autopilot, and Apple Business Manager (DEP / VPP). Act as the L2 / L3 escalation point for complex technical issues. Administer Entra ID, network standards, and security policies.
• Security & Compliance (SOX) : Conduct quarterly User Access Reviews to support SOX ITGC monitoring. Ensure all activities comply with Cyber Security, Privacy Breach Management, and IT Conduct policies.
• Automation & Efficiency : Identify manual "toil" and eliminate it by writing PowerShell / Graph scripts. Maintain Power Automate flows (using service accounts) to process Employee Change Form (ECF) notifications for automated provisioning and deprovisioning.
• Network Operations : Maintain site connectivity according to Optima Network Standards (SSIDs, VLANs, SD‑WAN) and coordinate with vendors to ensure stable internet for our residents and teams.
• Project Leadership : Independently scope and execute small technical projects (e.g., Wi‑Fi upgrades or site improvements).
• Strategic Support : Assist the Director, Technology with major system rollouts and strategic initiatives as directed.
• Professional Growth : Learn and eventually support community‑specific infrastructure, including NurseCall, VoIP Telephony, and Mobile Handsets.

Qualifications & Requirements

Conditions of Employment

Why Join Optima Living?

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