Technology Analyst

About Touchstone Institute

Touchstone Institute is a non-profit corporation governed by a Board of Directors and receives financial support from the Government of Ontario in addition to generating revenue through direct business to business contracts seeking competency assessment and learning solution services.

Its the largest assessment centre of its kind in Canada providing professional competency assessment and learning programs to support the delivery of high-quality health care. Touchstone Institute works closely with physicians nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice.

Touchstone Institute has become an integral part of the commitment to internationally trained health professionals seeking entry into training and practice in Ontario and has expanded to provide assessment certification and quality assurance programs for practitioners across Canada.

About Practice Ready Ontario (PRO)

Practice Ready Ontario (PRO) is a workplace assessment program that helps internationally trained family physicians who have completed postgraduate training and independent practice in family medicine or as a general practitioner outside Canada a fast-tracked pathway to begin working in Ontario. Funded by the Government of Ontario Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario the Medical Council of Canada and others to administer the PRO program.

The Practice Ready Ontario (PRO) Program will serve as the primary internal client for this Technology Analyst role.

Position Description

Reporting to Manager Technology the Analyst play s a key role in the optimal functioning of the organization. This role will provide analytical support across Touchstone related to technology products and services. In addition to the accountabilities outlined below the Technology Analyst may be assigned to other high priority opportunities risks or resource gaps that require dedicated support .

Key Accountabilities

Technology Analysis & Business Requirements

• Gather and translate business needs into clear technical and process requirements for system improvements and new tools.
• Assess current technologies and workflows to identify gaps inefficiencies and opportunities for optimization.
• Collaborate with IT partners vendors and internal teams to evaluate and implement solutions aligned with organizational priorities.
• Document business processes requirements and user stories to support effective solution design and delivery.
• Support change management by preparing communication materials training resources and transition plans that promote user adoption.
• Monitor postimplementation performance gather feedback and recommend refinements to improve system usability and effectiveness.
• Ensure technology initiatives follow governance standards including risk assessment compliance and documentation practices.

Data Analysis

Process Analysis & Operational Efficiency

Position Requirements

Qualifications

What We Offer

Notes for Candidates

We follow a hybrid work model with two designated in-office days : Tuesdays and Wednesdays.

Successful candidates must be available to work on-site during these days at 145 Wellington St W Suite 600 Toronto ON M5J 1H8.

All applications should be submitted through our application tracking system via Bamboo : closing date February 6 2026.

Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment accordance with the Ontario Human Rights Code Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institutes policies a request for accommodation will be accepted in all aspects of our hiring process. If you anticipate needing any type of accommodation during the recruitment process please email in advance of your appointment.

Required Experience :

Junior IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1