Manager, Transformation Office

Job Description

MANAGER, TRANSFORMATION OFFICE

Information Technology

Victoria or Vancouver Lower Mainland

BC Ferries is embarking on a bold, multi-year transformation of our technology and the way we work. This evolution is focused on strengthening the experience for both our customers and employees, while ensuring we continue to deliver safe, reliable, and affordable service—now and into the future.

As our vessels and terminals become increasingly connected, and we adopt modern platforms powered by advanced analytics and artificial intelligence, we’re looking for forward-thinking leaders who are excited by what’s possible. Leaders who not only embrace innovation, but who also know how to build, inspire, and empower teams to turn vision into reality.

If you thrive in complex, large-scale environments, enjoy driving enterprise-wide transformation, and are comfortable operating at the intersection of business strategy and technology delivery, this could be the opportunity you’ve been waiting for. Join us and play a meaningful role in shaping the future of coastal transportation—where the challenge is significant and the impact is lasting.

The Opportunity

The Manager, Transformation Office is a hands-on leader responsible for the operational engine of BC Ferries’ business transformation portfolio. This role owns the day-to-day mechanisms that keep programs and projects moving—project lifecycle and delivery methods, financial tracking and forecasting, purchase orders and requisitions, standardized reporting, tools and dashboards, resource and capacity management, and the coordination of training, communications, and business readiness activities across initiatives.

Leading a team of 6–7 Project Coordinators and PMO Analysts, the Manager works closely with Finance, Technology, Procurement, and business sponsors to deliver accurate, timely, and decision-ready information that enables disciplined execution. Positioned at the core of the Transformation Office governance model, this role supports enterprise prioritization, reinforces accountability across complex, cross-cutting programs, and builds transparent, reliable management reporting.

This role is critical to establishing a consistent and repeatable operating rhythm for transformation delivery—connecting portfolio governance, financial stewardship, resource management, and last-mile change enablement. By standardizing methods, data, and controls across delivery, reporting, and readiness, the Manager helps reduce the cost of change, accelerate benefits realization, and de-risk delivery.

The Role

Reporting to the Executive Director, Business Transformation, this role is integral to the achievement of company objectives, and you contribute value through key areas of oversight such as:

Methods, standards, and governance support

• Establishing and operating a standardized project delivery framework, including initiation, governance controls, and phase-gate reviews;
• Ensuring compliance with the established governance framework;
• Championing proportionality and standardization so the operating model works consistently across teams (processes, policies, standards);

Project financials, PO’s and requisitions

• Work with the PM’s, Portfolio Leaders on monthly and quarterly project financial cycles (budget, forecast, actuals, variance analysis) for in-flight programs and projects;
• Creating and tracking purchase requisitions and POs, monitor commitments vs. budgets, and reconcile invoices in partnership with Finance and Procurement; maintain auditable artifacts and change controls;
• Surfacing portfolio-level financial insights (burn rate, contingency, benefits tracking) and supporting investment decisioning with clear metrics where appropriate;

Portfolio reporting and dashboards

• Standardizing and publishing the weekly, monthly and quarterly portfolio reporting as defined by business transformation (project health, schedule, risk, financials, benefits, dependencies);
• Creating and maintaining live dashboards as defined by business transformation including definitions of KPIs and metrics to measure project success;

Resource and capacity management

• Maintaining the resource plan across all projects and initiatives (demand, allocations, backfill needs, skills mix) with appropriate risks that are flagged in a timely manner;
• Coordinating onboarding and offboarding of project delivery resources and ensure labor charges aligns with policy and funding decisions;

Training, change management, and business readiness

• Serving as the conduit between delivery teams and change practitioners to coordinate training, communications, and business readiness plans;
• Supporting project stakeholders prepare their teams for go-live and adoption;
• Supporting upskilling initiatives for project roles and sponsoring education to strengthen ownership and benefits realization;

Risk, issue, and benefits tracking

• Working closely with the PM’s to maintain the consolidated RAID and decision logs and ensuring escalations and mitigations are timely and visible;
• Partnering with PM’s and project stakeholders to define and track benefits and outcomes, not just activities;

People leadership

• Leading, coaching, and developing a team of Project Coordinators and PMO Analysts promoting culture of collaboration, clarity, and a service mindset to internal and external stakeholders;
• Building a cultural of trust, ownership, transparency, and disciplined execution across silos;

What you bring to the team

• Bachelor’s Degree or diploma in Business, Information Systems, or related field.
• Professional certifications an asset: PMP or equivalent; Agile/SAFe; ITIL is preferred
• 7–10+ years of experience in project/portfolio delivery support roles (PMO/Portfolio Analyst/Project Coordinator/Finance Analyst) with increasing responsibility
• Experience establishing and operating PMO/TMO services is preferred
• Demonstrated leadership of a small operations team supporting complex, multi-stakeholder initiatives; experience with large capital projects (> $5M) in a regulated environment is an asset
• Proven track record implementing KPIs/metrics, governance compliance, and data-driven portfolio decisions

Join us!

If this sounds like your next great career move, please submit your resume and cover letter by March 1, 2026 at 11:59pm.

Additional Information

The target salary range: $98,500 – $123,100 per annum. The starting salary is determined based on the successful candidate’s knowledge and experience, and on internal equity.

"We connect communities and customers to people and places important in their lives.”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service, and satisfaction. We support employment equity and diversity in the workplace, and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.