RQ11372 - Solution Architect - CRM - Intermediate

Scope:

The Solutions Architect CRM supports the delivery of the OPGT Modernization program by providing technical leadership for Microsoft Dynamics 365. The role is responsible for:

• Defining and maintaining the end-to-end technical architecture across application, data, and integration domains.
  
• Ensuring all configurations and customizations align with OPS enterprise architecture and security standards.
  
• Leading the design of complex integrations between Dynamics 365, internal legacy systems, and Azure data platforms.
  
• Mentoring the development team and reviewing technical designs to ensure scalability and maintainability.
  

Assignment Deliverables:

• Architecture Design Artifacts: Detailed conceptual, logical, and physical models for D365 processes and data structures.
  
• Integration Strategy: Design and implementation oversight for interfaces using Azure Integration Services and Data Factory.
  
• Governance Documentation: Preparation and presentation of materials for the OPS Architectural Review Board (ARB) and Cyber Security Assessments.
  
• Deployment & CI/CD Strategy: Establishing robust version control and automated build/release pipelines.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Microsoft Dynamics 365 Ecosystem Expertise: Deep hands-on experience architecting and integrating solutions specifically within Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).
  

Skill Set Requirements:

Mandatory Requirements:

• Extensive Enterprise Architecture Leadership: At least 8 years of experience leading the strategic implementation and architectural design of enterprise-level solutions within complex, distributed environments.
  
• Microsoft Dynamics 365 Ecosystem Expertise: Deep hands-on experience architecting and integrating solutions specifically within Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).
  
• Azure Cloud & Integration Proficiency: Proven expertise in designing end-to-end architectures leveraging Microsoft Azure services (e.g., App Services, Data Factory, Synapse) and establishing robust CI/CD strategies.
  
• OPS Governance & Strategic Communication: Demonstrated experience navigating Ontario Government Enterprise Architecture processes, including securing approvals from the Architectural Review Board (ARB) and Cyber Security Assessments.
  

Desired Skills and Experience:

• Microsoft Dynamics 365 & Power Platform Expertise: In-depth knowledge of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) functionalities, proficiency in the Power Platform (Power Apps, Power Automate, Dataverse), familiarity with D365 development tools (C#, X++, Power FX), and strong understanding of D365 data models.
  
• Enterprise Architecture & Strategic Design: Proven experience (typically 8+ years) in developing and managing complex technical architectures, expertise in creating design artifacts, ability to define optimal technology stacks for various environments, and experience with structured methodologies for large-scale enterprise applications.
  
• Cloud, Data, & Integration Acumen: Deep knowledge of Microsoft Azure services (App Services, Azure SQL, Networking, Security Center), experience designing large-scale integrations, proficiency in defining strategic approaches for data warehousing (Azure Synapse Analytics), and understanding of CI/CD and DevOps practices.
  
• Governance, Leadership, & Communication: Experience navigating the OPS Architectural Review Board (ARB) and Cyber Security Assessments (Threat Risk Assessments), superior communication skills to translate complex technical challenges, proven ability to gain buy-in from diverse teams, and ability to proactively identify and mitigate architectural risks.
  

Technical Architectural & Microsoft Ecosystem Expertise:

• Proven experience in leading architectural design for enterprise-level Dynamics 365 (CE and F&O) implementations. Expert knowledge of Azure cloud services (App Services, Dataverse, Synapse) and the Power Platform ecosystem.
  

Strategic Design & Governance Acumen:

• Experience navigating OPS-specific governance, including the Architectural Review Board (ARB) and Threat Risk Assessments (TRA). Ability to translate business requirements into complex technical and information architectures.
  

Leadership & Communication Skills:

• Strong communication skills to articulate technical solutions to non-technical senior leadership. Proven ability to gain consensus among diverse project stakeholders and vendor resources.
  

DevOps & Performance Optimization:

• Experience establishing CI/CD strategies and optimizing system performance across distributed cloud environments.