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DHL Express
Business Development & Inside Sales SupervisorDHL Express • Montreal (administrative region), QC, Canada
Business Development & Inside Sales Supervisor

Business Development & Inside Sales Supervisor

DHL Express • Montreal (administrative region), QC, Canada
13 days ago
Job type
  • Full-time
Job description

DHL Express has an opening for a Business Development & Inside Sales Supervisor in Lachine, QC.

As the Inside Sales Supervisor, you will be responsible for guiding a team of Business Development Representatives and Inside Sales Representatives, helping them to achieve their targets, and driving the overall business development strategy.

Key Responsibilities

  • Provide leadership, guidance and mentorship to a team of inside sales representatives
  • Set clear performance expectations, conduct regular performance reviews, and foster a positive and collaborative team culture
  • Conduct daily Performance Dialogues and onboard new team members
  • Develop and implement effective inside sales strategies to achieve sales targets and objectives
  • Collaborate with other departments to align sales strategies with overall business goals
  • Prepare monthly, quarterly and annual sales forecasts
  • Conduct monthly business reviews, face-to-face coaching sessions, and joint listening sessions
  • Continuously analyze and improve sales processes to enhance efficiency and effectiveness
  • Leverage sales tools (GSIP, GSS, Comet, GSRT, RpD/SpD) to grow revenue and generate new business
  • Conduct quality monitoring sessions to ensure compliance with established call standards
  • Establish and monitor key performance indicators (KPIs)
  • Generate and analyze sales reports to identify trends, opportunities, and areas for improvement
  • Conduct regular training sessions and provide ongoing coaching to sales teams
  • Foster Individual Development Plans for team members
  • Conduct engaging business briefings and presentations to diverse stakeholders
  • Oversee special projects and DHL Champion initiatives

Requirements

  • Proven experience in sales and customer management
  • Demonstrated success in achieving and exceeding sales targets
  • Strong leadership skills with the ability to coach and motivate a team
  • Business acumen and knowledge of DHL's services
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint), database and web-based applications
  • Excellent verbal and written communication skills
  • Strong analytical and organizational skills
  • 2+ years of previous working experience in customer-facing sales
  • Supervisory experience preferred

All applicants are required to pass interviews, a criminal background check, and other background checks. DHL is an equal opportunity employer.

2+ years of customer-facing sales experience, proven track record of exceeding sales targets, strong leadership and coaching skills, proficiency in Microsoft Office, excellent communication and analytical skills. Supervisory experience preferred.

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Business Development & Inside Sales Supervisor • Montreal (administrative region), QC, Canada

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