Customer Excellence Manager

Your route

The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects.

Key Responsibilities

• Oversee administration and customer service; support daily operations (receiving, picking, replenishment, shipping); monitor and improve productivity, quality, and service levels.
• Ensure inventory accuracy and integrity (SOX compliance); manage cycle counts, resolve discrepancies, optimize slotting, and handle dead stock/backorders.
• Track performance KPIs (throughput, downtime, errors); collaborate with suppliers, IT, and maintenance teams; conduct root cause analysis.
• Lead Lean initiatives (5S, standardization, waste reduction) and cross-functional projects (layout redesign, automation integration, digitalization); develop business cases including ROI analysis.
• Lead and develop a multidisciplinary team of – people (administration, customer service, continuous improvement, inventory control, and quality).

Under the hood

• Bachelor’s degree in operations management, Logistics, or Engineering with 5 years of leadership experience in logistics or supply chain, including experience in an automated environment.
• Expertise in inventory management and WMS.
• Experience in project management and Lean methodologies.
• Proficiency in data analysis (Excel, Power BI).

At UAP, we take care of our family

WE ARE UAP
BENEFITS AND PERKS

When you work at UAP, you get benefits that meet your needs, whatever your personal or family situation. The health of our team members and their families is a top priority.

Which is why we offer several programs to support you through life’s milestones and unexpected hurdles.

Benefits and perks BENEFITS PROGRAM BENEFITS PROGRAM Choose the level of coverage that suits your needs Choose the level of coverage that suits your needs

Our flexible benefit plan lets you choose the level of coverage that suits you and your family situation. Furthermore, UAP offers you free life and short-term disability insurance, as well as flex credits to assist in your benefit premium, cover certain expenses or to be used as savings (group RRSP, group TFSA, RESP). Interesting, isn’t it?

PAID TIME OFF PAID TIME OFF Maintain a healthy work-life balance Maintain a healthy work-life balance

Even the most dedicated of employees still needs a break now and then. That’s why we have an attractive vacation policy and offer personal days off.

EMPLOYEE RECOGNITION PROGRAM EMPLOYEE RECOGNITION PROGRAM Get the recognition you deserve for your achievements Get the recognition you deserve for your achievements

Recognition is part of our corporate culture, which is why we’ve introduced a formal recognition program for our team members. UAP employees can give and receive recognitions and redeem their points for gifts!

VIRTUAL HEALTH CARE AND EFAP VIRTUAL HEALTH CARE AND EFAP Keep up with your health with a convenient and effective telemedicine service Keep up with your health with a convenient and effective telemedicine service

Do you have quick, easy access to a health care professional? With our Dialogue virtual health care service, there’s no need to wait in line. You and your family will be able to receive quality care for your physical and mental health concerns in a timely manner. We also offer an Employee Assistance Program (EAP) wellness services such as legal, financial and more! All provided free of charge by UAP.

DISCOUNT PROGRAM DISCOUNT PROGRAM Enjoy discounts in our stores and preferential prices from our partners Enjoy discounts in our stores and preferential prices from our partners

We offer preferential prices on products distributed by UAP, as well as discounts on the purchase of products from long-standing partners: vehicles, computers, insurance, personal training packages, etc.

REFERRAL PROGRAM REFERRAL PROGRAM Earn money by referring candidates Earn money by referring candidates

When a team member refers a candidate, our Talent Acquisition team quickly assesses the person’s hiring potential. You could receive a referral bonus of up to $1,500 per hire!

RETIREMENT SAVINGS PROGRAM RETIREMENT SAVINGS PROGRAM We offer several options to help you plan for the future We offer several options to help you plan for the future

Our retirement savings program includes three plans: a defined contribution plan, a group registered retirement savings plan (RRSP), and a group tax-free savings account (TFSA). We also offer a registered education savings plan (RESP) and the opportunity to benefit from GPC’s future growth through the GPC employee stock purchase plan. Together, these plans make it easier to save for retirement and help you reach your financial goals with peace of mind.

GLOBAL HEALTH GLOBAL HEALTH Your overall well-being is important to us Your overall well-being is important to us

At UAP, creating a culture that promotes workplace well-being and quality of life is a top priority. We know it’s not always easy to juggle work and everyday life. That’s why we’re committed to supporting you and providing the tools you need to adopt a healthy lifestyle and achieve work-life balance.

Development and
career progression
At UAP, you’re in charge of your career. Our promise is to support you along the way.

We give you all the necessary tools for your professional development, including: a wide selection of e-learning content, various programs such as: academic studies reimbursement, succession planning, internal mobility, mentorship for women and much more. We multiply your possibilities.