Talent.com
Power Staffing Solutions
Bilingual Technical Customer SupportPower Staffing Solutions • M2J, ON, ca
Bilingual Technical Customer Support

Bilingual Technical Customer Support

Power Staffing Solutions • M2J, ON, ca
5 days ago
Job type
  • Full-time
Job description

Position Overview


The successful candidate will support customers by resolving technical issues, monitoring systems, assisting with onboarding activities, and collaborating with
internal teams to ensure a high-quality client experience.


This role is ideal for someone who is proactive, analytical, customer-focused, and comfortable managing multiple priorities in a dynamic environment.


Job Responsibilities
  • Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner
  • Monitor client systems, connected devices, and platform performance to identify and resolve service disruptions
  • Maintain accurate documentation of incidents, resolutions, and support activities within the ticketing system
  • Escalate complex issues to internal teams and third-party vendors when required
  • Provide regular updates and communicate effectively with customers regarding issue status and next steps
  • Generate reports related to uptime, support trends, and customer activity
  • Collaborate cross-functionally with operations, technical, and customer success teams
  • Support customer onboarding and assist with platform adoption initiatives
  • Deliver a high level of customer service while managing challenging situations professionally
  • Participate in after-hours or on-call support coverage as needed

Job Qualifications

  • Minimum 1+ year of experience in technical support, help desk, or end-user support
  • Hands-on experience supporting:
  • Microsoft Windows environments
  • PC hardware and peripherals
  • LAN/Wi-Fi networks
  • Mobile devices
  • Microsoft Office applications
  • Remote users
  • Familiarity with Microsoft Servers, Chrome OS/Chromium environments, and basic firewall/networking concepts
  • Strong troubleshooting and critical thinking abilities
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • Ability to adapt quickly and work independently in a fast-paced setting
  • Post secondary education in Computer Science, Engineering, IT, or a related field is considered an asset
  • Fluency in both English and French (spoken and written) is required

What’s Offered

  • Competitive compensation package
  • Health and dental benefits
  • Flexible work environment
  • Training and professional development opportunities
  • Collaborative and supportive team culture
  • Company events and team activities
  • Long-term growth potential within a scaling organization


Create a job alert for this search

Bilingual Technical Customer Support • M2J, ON, ca

Similar jobs

Bilingual Customer Support Specialist Toronto

Culligan Quench CanadaToronto, ON, CA
Full-time

Elevate customer experiences as a Bilingual Customer Support Specialist in Toronto, providing stellar service in both English and French.This role is your chance to make a meaningful impact on clie... Show more

 • Promoted

Bilingual Client Support Agent

ApplyToEducation.comToronto, ON, CA
Full-time

Join our mission as a Bilingual Client Support Agent.Deliver personalized outreach to educators and candidates while resolving inquiries and enhancing tech experiences in education.As the frontline... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixToronto, ON, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Bilingual Remote Customer & Tech Support Specialist

ConcentrixToronto, ON, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

Hybrid Bilingual Customer Support Role

IFG International Financial Group LtdToronto, ON, CA
Temporary

Step into a 12-month contract as a Bilingual Customer Service Professional for a top Canadian bank in Scarborough.Flexibility with a hybrid work model starts after initial training.This role involv... Show more

 • Promoted

Technical Customer Support - Bilingual Remote

Tech Talent InternationalToronto, ON, CA
Remote
Full-time

Support our clients as a Bilingual Technical Customer Support Specialist in a remote capacity.Harness your English and Spanish skills to troubleshoot and enhance our software solutions.In this enga... Show more

 • Promoted

Bilingual Specialist for Customer Support

Cook MedicalWhitchurch-Stouffville, ON, CA
Full-time

Cook Medical is hiring a Bilingual Customer Support Specialist to manage contract processes in a hybrid work environment.Utilize your skills to support contracting operations for innovative medical... Show more

 • Promoted

Bilingual Support Role at CapIntel

MoneyLionToronto, ON, CA
Full-time

Capitalize on your bilingual skills as a Technical Support Representative at CapIntel, assisting users of our wealth management platform in both French and English.You will enhance client experienc... Show more

 • Promoted

Technical Support Coordinator (Bilingual)

Interac Corp.Toronto
Full-time

Who We Are:Every transaction matters.At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.Founded in 1984, Interac connects Canadians through secure ... Show more

 • Promoted

Bilingual Customer Support Specialist, EV

ChargeLabToronto, ON, CA
Full-time

Enhance user experiences at ChargeLab as a Bilingual Customer Support Specialist focused on EV Charging.This role revolves around assisting end users in both English and French.As a specialist, you... Show more

 • Promoted

Bilingual Support Role in EV Charging

ChargeLab Inc.Toronto, ON, CA
Full-time

Enhance your career as a Bilingual Support Specialist at ChargeLab, focusing on EV Charging.Provide assistance to users in both English and French through various support channels.This role require... Show more

 • Promoted

Bilingual Technical Support Specialist - C$60,000 - C$65,000 A Year

VolanteToronto, Canada
Full-time

Bilingual Technical Support Specialist page is loaded## Bilingual Technical Support Specialistlocations: Volante - CANtime type: Full timeposted on: Posted Yesterdayjob requisition id: R49541## ## ... Show more

 • Promoted

Bilingual Technical Support Specialist Level I

Olympus CorporationRichmond Hill, York Region, CA
Full-time

As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities.The role is responsible for supporting custom... Show more

 • Promoted

Bilingual Customer Support Specialist

Quantum Management Services Ltd.Markham, York Region, CA
Permanent

Bilingual Customer Support Specialist.Hybrid - 3 days in office / 2 days remote.Provide bilingual phone and email support.Process orders accurately and follow through to resolution.Assist new custo... Show more

 • Promoted

Bilingual Customer Resolution Specialist

The Home DepotToronto, ON, CA
Full-time

Une entreprise de vente au détail cherche un spécialiste en résolution de problèmes pour gérer les questions clients via divers canaux.Le candidat doit posséder un minimum de 3 ans d'expérience en ... Show more

 • Promoted

Bilingual Customer Support Associate

BET99Toronto, ON, CA
Full-time

BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Show more

 • Promoted

Bilingual Technical Support Specialist - C$60,000 - C$65,000 A Year

Volante - Jonas SoftwareToronto, Canada
Full-time

Volante - Jonas Software Compensation & Role Details Expected Salary Range: $60,000 to $65,000 CAD, depending on experience and qualifications.AI Disclosure: AI is not used to screen, asses... Show more

 • Promoted

Bilingual Technical Support Specialist (Full-Time) - C$60,000 - C$65,000 A Year

Jonas SoftwareToronto, Canada
Full-time

Bilingual Technical Support Specialist page is loaded## Bilingual Technical Support Specialistlocations: Volante - CANtime type: Full timeposted on: Posted 14 Days Agojob requisition id: R49541## #... Show more

 • Promoted

Bilingual Customer Support

L Squared DigitalToronto, ON, CA
Full-time

L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize, dis... Show more

 • Promoted

Hybrid Bilingual Specialist in Customer Support

Cook GroupWhitchurch-Stouffville, ON, CA
Full-time

Become a part of Cook in a hybrid Bilingual Customer Support Specialist role, focusing on contract management and RFP tracking across North America.Strong English and French skills are essential.Co... Show more