Customer Success Manager

Appifylab Is Hiring Customer Success Manager

Appifylab is looking for a proactive and customer-focused Customer Success Manager to build, manage, and grow relationships with both local and international clients. In this role, you will guide customers throughout their journey—from onboarding and training to ongoing support—ensuring they achieve maximum value from our SaaS products.

You will collaborate closely with Product, Engineering, Sales, Marketing, and Support teams to deliver an outstanding customer experience, drive customer retention, and contribute to the continuous improvement of our products.

• Sylhet, Dhaka
• 5 Vacancies
• Full Time
• Experience and fresher

Company Description

Appifylab is a fast-growing SaaS company focused on empowering creators, educators, and businesses with cutting-edge digital solutions. Our products—EzyCourse, EzyCommunity, EzyStudio, and EzyLive—enable users to create, manage, and scale online courses, communities, websites, and live events seamlessly.

With a strong focus on innovation, user experience, and growth, Appifylab helps creators turn their ideas into thriving online businesses.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing onboarding, training, and ongoing engagement.
• Understand customer goals and recommend the best solutions using Appifylab's SaaS products.
• Conduct product demonstrations, onboarding sessions, and training for local and international customers.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Monitor customer adoption and platform usage, identify challenges, and proactively provide solutions.
• Handle customer escalations and coordinate with internal technical teams to ensure timely issue resolution.
• Work closely with Sales, Product, Engineering, Support, and Marketing teams to improve customer satisfaction and retention.
• Gather customer feedback and communicate valuable insights to internal teams for continuous product improvement.
• Identify opportunities for account growth, renewals, and long-term customer success.

Requirements

• Bachelor's degree in business administration, marketing, engineering, communications, or a related field.
• Fresher Can also apply this position
• Minimum 2 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably in a SaaS or technology company.
• Experience working with both local and international clients, particularly customers from the US and Europe.
• Excellent verbal and written English communication skills.
• Strong interpersonal, analytical, and problem-solving abilities.
• Ability to explain technical concepts in a simple and customer-friendly manner.
• Experience using CRM systems and customer engagement tools.
• Willingness to work flexible hours when required to support customers across different time zones.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with global customers and innovative SaaS products.
• A collaborative, supportive, and growth-oriented work environment.
• Continuous learning and career development opportunities.
• The chance to make a meaningful impact in a fast-growing technology company.

Other Perks

• Two weekly holidays
• Yearly salary review
• Lunch facilities + unlimited tea/coffee
• Separate prayer rooms
• Friendly contests & gifts

Working Hours

9 AM - 6 PM with an hour break

Working Days

5 days in a week

Are you Ready?

Job Overview

• Job Title Customer Success Manager
• Job Type Full Time
• Vacancies 5
• Category Sales & Growth

Experience

• Degree Skill is first priority
• Gender Male
• Salary 30k - 50k
• Working Hours 9.00 AM -6.00 PM
• Location Dhaka Branch - Mohakhali DOHS, Dhaka, Bangladesh
• Sylhet Branch - Akhter Shopping City, 4th Floor, Modina Market, Sylhet, Bangladesh
• Bangladesh Office

Sylhet Office (Head Office)

Akhter Shopping City, 4th Floor, Modina Market, Sylhet, Bangladesh

Dhaka Office

House # 459/A, Road # 31, New DOHS, Mohakhali, Dhaka 1206

+880 13349-21426

hr.appifylab@gmail.com

USA Office

4279 Roswell Rd NE, Atlanta, GA 30342

833-404-CODE

Products

• EzyCourse
• EzyCommunity
• EzyStudio
• EzyLive
• EzyForm (Coming...)
• EzyCast (Coming...)
• EzyWebinar (Coming...)
• EzyCoach (Coming...)

Company

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• Contact us

Appifylab LLC, a software development agency

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