Assistant Store Manager - Guildford Town Centre

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in‑class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career!

As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming, confidence‑building experience from the fitting room to the sales floor. As an Assistant Store Manager, you are the performance driving force of your location. You are a key partner in owning the business, driving high‑stakes results through on‑floor leadership and a culture of radical accountability.

You lead from the floor, balancing operational excellence with genuine human connection in a fast‑paced environment. Coaching and developing people energizes you! Working with your Store Manager, you empower Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world‑class customer experience.

What's in it for you (Benefits and Perks)

• Competitive Pay - Base Salary plus Monthly Bonus, with performance‑based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Generous Discounts on your favourite Knix products and Gratis Program
• Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Work Environment - A one‑of‑a‑kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career Advancement - Knix keeps growing and we offer continuous development opportunities to support your career advancement!

About You

• You have a strong pulse on what Knix customers want and know how to attract, engage, and delight them throughout the full client experience.
• You are a high‑performance individual in a retail setting. You don't just meet targets; you obsess over outperforming them, viewing every shift as a 'selling period' where you own the results.
• You thrive in a fast‑paced, dynamic environment and can think on your feet while confidently prioritizing what matters most in the moment.
• You understand the fitting room experience firsthand and are a natural at creating comfort, trust, and confidence for every customer.
• You are a people‑first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.
• You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems.
• You lead with resilience and positivity, guiding teams through change and challenges while maintaining focus, momentum, and morale.
• You are deeply passionate about our customers and inspired by Knix, our mission, and the impact we make every day.

The Opportunity

• Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs‑based service and strong product knowledge.
• Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus in the moment to meet business needs.
• Command the floor during peak segments, instilling a sense of urgency and high‑energy 'bias for action' in your team to convert every opportunity into a win.
• Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
• Champion a customer‑first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
• Maintain operational excellence through strong inventory, shipment, and loss‑prevention practices, ensuring accuracy, efficiency, and accountability across the team.
• Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
• Execute company and marketing initiatives - including in‑store events, visual standards, and new store or pop‑up support with consistency, agility, and attention to detail.

Qualifications

• Proven experience as a senior retail leader in an upscale, premium, or fashion‑forward brand, with a strong balance of people leadership and business acumen to drive results.
• Demonstrated ability to lead teams in a dynamic environment. Maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
• Strong critical thinking and problem‑solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
• A people‑first leader with a passion for developing others, building buy‑in at all levels to understand KPIs, expectations, and their impact on results.
• Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
• Tech‑savvy and detail‑oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.

Eligibility Requirements

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25 lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Salary Starting At: $50,600

Compensation and Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why forpermanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

Beyond vacation, we providepaid sick daysfor full‑time employees to help you recover.Store Managers and Assistant Store Managersalso receive 3 Floater Days annually to help achieve a healthy work‑life blend.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to80%for eligible permanent, full‑time employees. We also invest in your future with aRRSP matching programfor permanent full‑time team members. Plus, you’ll enjoy a50% discounton Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

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