Specialist, Destinations

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

We are passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Job Title

Job Title: Specialist, Destinations

Department

Department: Destinations

Position Status

Position Status: Permanent

Location

Location: Montreal (YUL) or Mississauga (YYZ)

The Specialist Destinations is responsible for the logistical and service oversight of all destinations offered by Air Canada Vacations. The key function of this role is to be present at destination during regular and/or irregular operations.

What You’ll Be Doing

• Develop, train, and coach local ground handling teams to ensure consistent delivery of Air Canada Vacations’ service standards and customer experience objectives.
• Monitor and evaluate service quality across all ACV destinations, identifying opportunities for continuous improvement and operational excellence.
• Collaborate closely with internal departments and local partners to achieve and maintain high levels of customer satisfaction.
• Oversee destination branding initiatives and ensure compliance with corporate brand standards and guidelines.
• Identify and champion marketing, promotional, and branding opportunities in partnership with internal stakeholders to enhance destination visibility and customer engagement.
• Ensure the health, safety, and well-being of customers throughout their travel experience, including resorts, transportation services, and excursion programs.
• Establish, develop, and maintain strong strategic relationships with destination suppliers, partners, and service providers.
• Maintain and update the Destination Services Manual to ensure operational procedures, policies, and best practices remain current and aligned with business requirements.
• Manage the procurement, inventory control, distribution, and logistics of destination operational and marketing supplies.
• Support the Request for Proposal (RFP) process in collaboration with Product and Procurement teams, including supplier evaluations and recommendations.
• Lead destination-level crisis management efforts, providing on-site support and resolution during operational disruptions or emergency situations, which may require travel and extended stays.
• Travel regularly to ACV destinations to conduct operational assessments, supplier reviews, service audits, and stakeholder engagement activities.
• Partner with Product and Compliance teams to conduct hotel inspections and quality assurance reviews during destination visits.
• Analyze customer feedback and survey results, prepare, and collaborate with destination teams to implement service improvement action plans.
• Lead new destination launches by coordinating operational setup, developing destination-specific marketing materials, implementing ACV procedures, training local teams, and establishing reporting processes.
• Monitor and investigate destination-related complaints, incidents, and service concerns, ensuring timely escalation, documentation, reporting, and resolution in accordance with company policies and regulatory requirements.
• Perform additional duties and special projects as assigned in support of organizational and departmental objectives.

What You Bring To The Team

• Diploma in Tourism or equivalent industry experience.
• Minimum 2 years’ experience in the travel industry or tour operations.
• Experience in destination operations, service delivery, and supplier management.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• High level of professionalism, discretion, and attention to detail.
• Proficiency in Microsoft Office and reporting tools.
• Bilingual (French and English)
• Spanish is an asset.
• Ability to travel internationally on a regular basis.

Why Work With Us?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Our Commitment To Diversity, Equity, And Inclusion

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine. We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

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