Facility & Client Service Manager

Position Title: Facility & Client Service Manager
Salary & Benefits: $60,000-75,000
Position Status: Current vacancy
Location: South end Ottawa
Work Model: ONSITE

The Facilities & Client Services Manager plays a vital leadership role in ensuring the safety, comfort, and well-being of residents by overseeing all aspects of building maintenance, housekeeping, laundry, and environmental services. Reporting to the General Manager, this position is responsible for maintaining a safe, efficient, and welcoming environment while leading a dedicated team, managing building systems, coordinating contractors, and ensuring compliance with all regulatory and health and safety requirements. This is a hands-on leadership opportunity for someone who enjoys balancing strategic planning with day-to-day operational oversight in a senior living environment.

Responsibilities:

Environmental Services Leadership

• Lead the daily operations of the maintenance, housekeeping, and laundry departments to ensure high-quality service delivery.
• Develop, implement, and continuously improve departmental procedures, standards, and quality initiatives.
• Conduct regular inspections of the building and grounds to identify maintenance priorities and opportunities for improvement.

Building Operations & Preventive Maintenance

• Oversee the maintenance, repair, and preventive maintenance of the facility, grounds, equipment, and furnishings.
• Ensure the proper operation of mechanical, HVAC, plumbing, electrical, and fire safety systems.
• Coordinate and monitor contractor work to ensure projects are completed safely, on time, and to specification.

People Leadership

• Recruit, onboard, train, schedule, mentor, and evaluate Environmental Services staff.
• Foster a collaborative, accountable, and safety-focused team culture.
• Lead regular department meetings and ensure staff understand and adhere to organizational policies, procedures, and legislative requirements.

Health, Safety & Compliance

• Chair the Joint Health and Safety Committee and promote a strong culture of workplace safety.
• Ensure compliance with applicable legislation, accreditation standards, and organizational policies.
• Complete required inspections, audits, documentation, and staff training programs.

Budget & Administration

• Assist in developing and managing departmental budgets while monitoring expenditures and resource utilization.
• Maintain accurate records, maintenance schedules, payroll information, and departmental reports.
• Utilize Microsoft Office and other business software to support daily operations and reporting.

The ideal candidate is a proactive and service-oriented facilities leader with experience managing environmental services, maintenance operations, and staff within a healthcare, retirement, or long-term care environment. They possess a solid understanding of building systems, preventive maintenance, and regulatory compliance while demonstrating strong leadership, organizational, and problem-solving skills. Comfortable balancing administrative responsibilities with hands-on operational support, they thrive in a collaborative environment and are passionate about creating a safe, clean, and welcoming home for seniors.

What will make you stand out:

• Experience in a retirement residence, long-term care, or healthcare environment with a strong understanding of applicable regulations and accreditation standards.
• Technical expertise across multiple building systems, including HVAC, electrical, plumbing, mechanical, and fire safety, combined with a preventive maintenance mindset.
• Proven people leadership experience, including hiring, coaching, performance management, and building high-performing environmental services teams.
• Strong health and safety knowledge, with experience chairing Joint Health and Safety Committees, leading compliance initiatives, and driving continuous operational improvements.

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AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range