Bilingual Network Operations Manager - Transport Networks

Req Id: 431457

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

We are looking for a dedicated Bilingual Network Operations Manager - Transport Networks to oversee our Network Operations Center (NOC) and support our service assurance teams. In this role, you will be essential in managing TNOC workload planning, leading the operational teams, and acting as the primary point of contact for high-priority network incident escalations.

Key Responsibilities

• Provide operational leadership and workload management for both the NOC operations and technician support teams.
• Assist and manage critical incident escalations by coordinating field dispatches, procuring spare cards, and ensuring rapid service restoration.
• Drive workload planning and take proactive actions to balance team coverage to meet operational demands.
• Act as an operational escalation point, coordinating cross-functional teams to resolve complex network issues efficiently.
• Ensure all operational procedures, safety protocols, and documentation standards are followed within the NOC.

Critical Qualifications

• Solid experience in a Network Operations Center (NOC) environment, specifically within telecommunications or transport networks.
• Strong leadership, team management, and organizational skills.
• Proven ability to manage incident escalations, coordinate technician dispatch, and handle emergency logistics (e.g., spare parts).
• Strong capability in workload management, scheduling, and resource allocation.
• Ability to work well under pressure in a 24/7 critical operations environment.
• Excellent communication skills in both English and French.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 08/07/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, QC, Montreal

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