Program Quality Assurance Analyst

Job Summary:

The Program Quality Assurance Analyst is responsible for ensuring that projects and program deliverables adhere to established quality standards, governance requirements, and organizational methodologies throughout the project lifecycle. This role involves conducting quality reviews, audits, and compliance assessments, monitoring quality metrics and risks, and supporting continuous process improvement initiatives. The Analyst collaborates closely with project teams and stakeholders to foster a culture of quality, accountability, and continuous improvement, ensuring deliverables are accurate, complete, and aligned with business and regulatory requirements.

Responsibilities:

• Develop and maintain quality assurance checklists, standards, and procedures for projects.
• Ensure compliance with organizational policies, methodologies, and quality standards.
• Define quality metrics, acceptance criteria, and performance indicators for deliverables.
• Participate in project planning to integrate quality requirements early in the lifecycle.
• Conduct quality assurance reviews, audits, and compliance assessments of project documentation and processes.
• Monitor adherence to project management frameworks such as Agile, Waterfall, or Hybrid.
• Document audit findings and track corrective actions to completion.
• Monitor quality metrics and analyze trends to identify improvement opportunities.
• Prepare and present quality assurance reports to teams, management, and stakeholders.
• Identify inefficiencies and recommend process improvements to enhance project quality.
• Facilitate lessons learned sessions and incorporate findings into future projects.
• Collaborate with project managers, business analysts, technical teams, and vendors to ensure quality expectations are met.
• Provide guidance and coaching on quality standards, policies, and procedures.
• Support stakeholder acceptance and quality sign-off processes.
• Assess and manage project risks related to quality, compliance, and process adherence.
• Ensure compliance with regulatory, security, privacy, and organizational requirements.
• Maintain audit trails, documentation, and version control for quality assurance records.
• Participate in governance meetings and support resolution of quality-related concerns.

Required Skills & Certifications:

• Post-secondary education in Business Administration, Project Management, Public Administration, Information Technology, or related field (or equivalent experience).
• Minimum 5 years of experience in program/project quality assurance, project management, business analysis, or governance roles.
• Strong knowledge of project management methodologies including Agile, Waterfall, and Hybrid.
• Experience in quality assurance, audit, compliance, governance, or continuous improvement activities.
• Strong understanding of quality management principles and frameworks.
• Excellent analytical, reporting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail ensuring accuracy and completeness of documentation and deliverables.
• Proficiency with project management and reporting tools such as Azure DevOps, Jira, Microsoft Project, Power BI, and Microsoft 365.
• Clean criminal record check and ability to maintain clean status throughout contract duration.

Preferred Skills & Certifications:

• Experience with industry certifications such as PMI, IIBA, TOGAF, Salesforce, Microsoft Power BI, Dynamics, or .Net (training and certification not reimbursed).
• Experience supporting continuous improvement initiatives and quality frameworks.
• Background in regulatory, security, and privacy compliance within project environments.

Special Considerations:

• Clean criminal record check required prior to onsite or remote work and must be maintained throughout the contract.
• Enhanced background checks may be required for certain confidential projects.
• Overtime work is only permitted with prior written approval and cannot be billed without authorization.
• Extended working hours may be required in exceptional circumstances to meet project deadlines but are not guaranteed for the entire engagement.
• No reimbursement or billable time for training or upskilling related to required skills and knowledge.

Scheduling:

• Standard working hours: Monday to Friday, 8:30 AM to 4:30 PM CST (7.25 hours per day).
• Manitoba statutory holidays observed with unpaid days off.
• Possible extended hours during exceptional project deadlines, subject to approval.