Server/Bartender | Full-time | Union Hotel

Why Join Us?

Inspired by Toronto’s diverse local culture, Union Hotel is an independent and boutique property offering distinct, bold and memorable hospitality in the heart of downtown. This vibrant new hotel is poised to become the gathering place to eat, drink, work and play any time of day. Situated in Toronto’s dynamic financial district, energy flows and personalities mingle in this 189-room upper midscale property conveniently located within walking distance to all that downtown has to offer including shopping, theater, sports and culinary experiences. More than just a hotel room, we’re committed to rethinking the guest experience, breaking from convention, and offering a stay that truly stands out. At Union Hotel, we weave the best of local throughout our rooms, artwork, amenities, and food/beverage offerings, uniting guests, team members and our community on a journey to forge their own path.

We’re a hidden gem in plain sight.

We are currently recruiting for a Server/Bartender for our in-house Café, Humble Donkey. This position is responsible for serving guests in a friendly, timely, and efficient manner to deliver excellent Guest experience! This position will also be required to have extensive knowledge of our exciting menu offerings.

Why You’ll Love Working With Us

Are you ready for your next career move? Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Server/Bartender is responsible for overseeing all aspects of the front-of-house Food and Beverage experience which includes the Humble Donkey café and bar, and event and banquet spaces.

The Server/Bartender is primarily responsible for:

• Manage guest queries in a friendly, timely, and efficient manner.
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents.
• Ensure knowledge of the menu and all products.
• Ensure that floor stations are stocked and tidy at all times.
• Follow correct reporting procedures if faced with issues.
• Possesses the ability to sell or influence others by up-selling and suggestive selling;
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
• Collects payment for drinks served and balances all receipts;
• Prepares inventory or purchase requisitions as needed to replenish supplies;
• Complies with all food and beverage regulations;
• Adhere to hotel grooming standards including uniform dress code, cleanliness and personal hygiene.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Perform other duties as assigned.

What We are Looking for...

• Experience working as a Server and Bartender, preferably within a full-service hotel environment with proven experience leading a team in servicing large functions
• Previous experience in cash handling
• Knowledge of food hygiene regulations
• A professional attitude with good communication skills
• Ability to work flexible shifts including mornings, afternoons, evenings, weekends, and holidays
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members
• Available to work nights, weekends, and/or holidays as required

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.