Business & Systems Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general insurance operations. They rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

What will you do?

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Collaborate, review and provide comments on business and technical documentation.
• Support business on the roll‑out of what has been developed with a focus on end‑to‑end validation.

What do you need to succeed?

• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
• Experience working with client facing technologies/digital engagement platforms.
• Curiosity and adoption of emerging technologies
• Knowledge of Design Thinking principles.
• Strong understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Strong communication skills with the ability to communicate clearly and simply both complex business and technical concepts.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Experience with data & integration modelling.
• Excellent multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.
• Works as a valued memeber of a strong, collaborative Agile team, partnering closely with Product Owners, developers, QA, architects, and business stakeholders to deliver high-quality solutions.
• Demonstrates a willingness to contribute wherever needed, supporting analysis, testing, documentation, production support, and other team activities to help achieve sprint and release goals.
• Develops and executes functional, integration, and user acceptance test cases, validates solutions against business requirements, and supports defect triage and resolution.
• Collaborates with the Product Owner to refine and prioritize the product backlog, clarify requirements, define acceptance criteria, and support sprint planning and backlog grooming.
• Takes ownership of end-to-end solution delivery, proactively identifying risks, removing blockers, and continuously improving team processes and delivery practices.
• Applies strong knowledge of Agile methodologies (Scrum/Kanban) and embraces a continuous learning mindset, adapting to changing priorities and business needs.
• Experience with Equisoft solutions, insurance illustration systems, or financial planning/illustration platforms is considered a strong asset.
• Familiarity with life insurance product configuration, illustration engines, and policy administration systems is an asset.
• Strong background analyzing system data flows, procedural programming, and SQL for database querying and optimization.
• Supports production issues and post-release validation, working collaboratively across teams to ensure stable, high-quality solutions and an excellent user experience.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets

• University degree in business or technology or equivalent experience.
• 3 to 5 years of progressive experience as a Business & Systems Analyst with both waterfall and agile methodologies.
• Experience working with external vendors is an asset.

What’s In It For You

• We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
• Access to short‑term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self‑care or care of others (i.e., family or others you may support) and Sick Days to support your well‑being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

80,000/80 000 - 128,000/128 000

Job Category

Business Analysis - Systems

Posting End Date

04/08/2026

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