Robert Half is seeking an Account Resolution Credit Specialist on behalf of our client, a fast-paced and customer-focused organization looking to add a detail-oriented professional to its finance and collections team. This role is ideal for someone with strong communication skills, a solid understanding of accounts receivable and credit processes, and a proven ability to resolve outstanding account issues while maintaining positive client relationships.
Key Responsibilities
- Review, monitor, and manage customer accounts to identify outstanding balances and delinquent payments
- Contact customers by phone, email, and written correspondence to resolve past-due accounts in a professional and timely manner
- Investigate billing discrepancies, payment issues, and account concerns to determine appropriate resolution
- Process account adjustments, payment arrangements, and dispute documentation as needed
- Maintain accurate and up-to-date account records, notes, and collection activity within internal systems
- Collaborate with internal departments such as accounting, customer service, and sales to resolve account-related issues
- Analyze credit information and payment history to support account resolution efforts
- Assist with aging reports, reconciliation activities, and other accounts receivable functions
- Ensure compliance with company policies, internal procedures, and applicable regulations related to collections and credit
- Previous experience in collections, accounts receivable, credit, or account resolution
- Strong understanding of credit and collections processes
- Excellent verbal and written communication skills
- Ability to handle difficult conversations professionally and effectively
- Strong problem-solving and negotiation skills
- High attention to detail and strong organizational abilities
- Proficiency with Microsoft Excel and accounting or ERP systems
- Ability to manage multiple priorities in a deadline-driven environment
To apply for this Account Resolution Credit Specialist opportunity, please click the "APPLY" Link located above. For any questions regarding this position, please contact Robert Half Talent Solutions at 403.237.9363. Be sure to reference JO# 05000-0013477717 in all communication. Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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