Sr ITSM Developer (Helix/Remedy)

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This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute per business requirement.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
• Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
• Provide technical leadership on best practices in BMC Helix development and administration.
• Document solutions, processes, and configurations for knowledge sharing and compliance.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 8+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
• Proficient in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset Management.
• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.

Whilst these are nice to have, our team can help you develop in the following skills:

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments.
• Experience with automation tools or orchestration frameworks ( Jenkins etc.).
• Experience with scripting language ( Bash/Python/Java Script)

Why Work Here? Because You’ll Matter.

We're not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC Helix salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of Helix's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At Helix, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $100,950 - $168,250

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